Service Desk_ Dutch speaker

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Angajator: Vodafone Intelligent Solutions (_VOIS)
Domeniu:
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.02.2021
    Remote work: On-site
    Scurta descriere a companiei

    _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

    Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

    _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

    Cerinte

    With these skills, you are a great candidate:
    • High school diploma or equivalent
    • Proficient in relevant computer applications
    • 1-3 years of experience in a call center environment
    • Knowledge of customer service practices and principles
    • Excellent data entry and typing skills
    • Superior listening, verbal, and written communication skills
    • Ability to handle stressful situation appropriately
    • Team work oriented
    • Good knowledge of Dutch

    Responsabilitati

    Your day to day:
    • 1st Line Operations of Vodafone NL Network in a multi-vendor environment.
    • Monitors and maintains Vodafone NL Infrastructure and Access part of the network, dispatches 3rd party personnel, performs periodical reports and follow up in order to reach the agreed Network and NOC KPI’s.
    • Answering phones calls and e-mails from stakeholders professionally.

    With these activities, you will have a great impact on our business:
    • Monitoring of the Vodafone NL Infrastructure Network (Power, Temp, AC, and Access) using umbrella fault management systems and specific NMS’s.
    • Answer incoming calls and provide access on different locations to Field engineers.
    • Call field engineers every time when the procedure requires
    • Identify and escalate issues to supervisors
    • Route calls to appropriate resources
    • Document all call information according to standard operating procedures
    • Recognize, document, and alert the management team of trends in customer calls
    • Dispatch field engineers and contractors in case of incidents that need local support and follow up the issue until is resolved.

    Alte informatii

    Sounds like the perfect job? We have even more to offer:
    • In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
    • Medical and dental services
    • Life insurance
    • Dedicated employee phone subscription
    • Special discounts for gyms and retailers
    • Annual Company Bonus
    • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
    • You get to work with tried and trusted web-technology
    • Getting in on the ground floor of and technology changing company
    • Flexible Vacation – Take time off when you need it, we trust you!

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