Senior Customer Experience Specialist

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

The future is what we make it

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Customer Experience Specialist to join our Honeywell Safety & Productivity Solutions team in Bucharest. The job of the Service Customer Care Representative is to deliver customer satisfaction through handling customer queries/complaints related to Repair activities through the mechanisms of mainly email & phone calls.

Qualifications:
Basic Knowledge of operating in Microsoft Office;
Good interpersonal and communication skills
Fluency in English (written and spoken)
Relevant experience in a similar position of customer support and data input (preferably SAP / CRM experience);

Customer Experience Specialist responsibilities:

Take full and complete ownership for all Customer Service Support to provide and maintain customer satisfaction.
Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs
Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible
Determine when appropriate to escalate customer concerns to management.
Assist customers and sales representatives with any request/inquiry or complaint through the system to resolution.
Administrate/Expedite notifications, orders, monitor through to completion.

We offer:

A culture that develops inclusion, diversity and innovation
Market specific training and ongoing personal development
Competitive salary and an attractive benefits package
Dynamic and international work environment

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.