Customer Advisor with German
Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.
Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more han 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
German and English language proficiency
A customer-oriented person with excellent communication skills
A keen learner and active listener
Autonomous, with good PC skills
Proactive and a great team player
What you will be doing:
Create excitement around Client’s services and offer information to Customers about their accounts
Provide solutions to Customers’ issues in order to deliver an excellent experience and create brand engagement
Get involved in developing new processes as you will be part of our exciting new project from the beginning
Keep on learning and advancing your career through our continuous development programs
What we offer:
A pleasant working environment
Very attractive salary package with bonuses and benefits
Flexible schedule: Monday to Saturday (9:00 – 21:00, in two shifts)
We want you to be successful and to ensure you maximize your income, you will receive full training and support.