IT Application Support Specialist (L2)

At Evolve today we offer complex Human Resources services, from business consulting to headhunting and recruitment. We have extensive experience in finding talented professionals, for a variety of industries, especially in the IT sector.
We started with a dream: to create a Human Resources company with a strong, unique profile on the market, deeply shaped by our core values: commitment to performance, professionalism, a balanced approach and deep satisfaction for our clients.
From that moment, we nurtured special relationships and we continuously evolved, being flexible, but staying true to our values. We aim higher and higher and we invite you to EVOLVE with us!

For our business partner, a leading international healthcare, and diagnostics services provider, we are looking for a knowledgeable IT Application Support Specialist (L2) to monitor, the web application, troubleshooting, analyze logs, suggest solutions, recommend software configuration and escalate incidents in order to maintain the efficiency of their software applications.

In this role, your duties will include overseeing the installation and maintenance of software applications to streamline business operations.

Location: Work From Home

REQUIREMENTS:

2+ years’ experience within an IT application support
Bachelor’s degree or master’s degree in Computer Science or Engineering, or related field
Fluent in English (written and verbal)
Good knowledge of IIS-web applications,
Good knowledge of the following programming languages/technologies: MSSQL Server,
Good knowledge of Crystal Reports, Reporting Services -is an advantage
Basic knowledge of System Administration, Linux
Basic knowledge of the Kubernetes orchestrator- is an advantage
Understanding software architecture and design.
Flexible attitude, ability to perform under pressure, and complying with strict deadlines.
Ability to take responsibility, to work well both independently and as a team member.
Good problem-solving skills and analytical skills.

RESPONSIBILITIES:

Register, monitor, and escalate incidents with production systems (2nd level support).
Work collaboratively with the software development team to support and improve our Laboratory Information System and related applications
Troubleshoots and solve issues in test and production environments.
Help to automate and streamline operations and processes.
Read and analyze application logs.
Analyze and recommend software configuration that best matches business rules.
Suggest solutions and work on them to improve the existing applications and services.
Manage releases and deployments
Perform integration and performance tests.
Participate in the implementation projects in both new and existing laboratories together with other support teams.
Train key users.

BENEFITS:

Work from home
Annual holiday bonus
Holiday Bonuses: Easter and Christmas
Meal tickets
Private healthcare coverage
Professional development within a growing and successful leading healthcare organization
Multicultural and multinational young and dynamic team
Opportunities to prove, expand and share your technical skills