Senior Customer Experience Specialist

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

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We are looking for an enthusiastic Sr Customer Experience Specialist for a multinational conglomerate company that makes a variety of commercial and consumer products, engineering services and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments.

Requirements:

- Bachelor’s degree (or equivalent experience)
- Business fluent in written and spoken English, other European languages represent a plus
- Experience working in a customer-facing role, preferably Customer Support in an international work environment
- Experience using CRM/SAP and understanding CRM/ERP system business processes a plus
- Knowledge of MS office skills (Excel, Word, Outlook, PowerPoint)

- Timely gather all relevant info to accurately respond to all customer queries related to: product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value.
- Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales).
- Act as an active interface between customer, ISC, Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue.
- Performs regular backlog management activities to address customer requirements vs past due, blocked, incomplete orders and invoices, including system updates to reflect all order changes.
- Supports all customer disputes regarding standard return transactions, defective items, damaged shipments and ensures fast resolution in collaboration with other internal departments.
- Acts timely on all financial claims received from customer / Credit and Collection department by validating and performing financial corrections on disputed invoices.
- Manages stock rotations claims from major distributors from an E2E process in front of the customer.