Office365 Solution Manager - Vitesco Technologies TSR

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Employer: Vitesco Technologies
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 11.02.2021
    Remote work: On-site
    Short company description

    Vitesco Technologies dezvoltă tehnologii inovatoare, eficiente, pentru toate tipurile de vehicule, cu focus pe cele hibride și electrice. Portofoliul nostru include soluții de electrificare de 48 de volți, acționări electrice și echipamente electronice pentru vehicule hibride și electrice. De asemenea, gama de produse conține unități electronice de control, senzori și actuatori, precum și soluții pentru post-tratament de evacuare.

    Soluțiile noastre mențin fluxul durabil și eficient de resurse umane, bunuri și servicii. Ne desfășurăm activitatea având la bază un angajament clar: reducerea emisiilor de CO2. Prin soluțiile noastre modelăm viitorul mobilității curate și totodată ne îndeplinim responsabilitatea socială față de societate, demonstrăm că suntem un partener de încredere pentru clienți și o alegere înțeleaptă pentru investitori.

    Produsele și serviciile se schimbă și noi modele de afaceri apar la fiecare 24 de ore, peste tot în lume. Noi suntem atenți la aceste evoluții pentru a determina și conduce simultan schimbarea și a inova ziua de mâine. Împărtășim pasiunea noastră pentru tehnologie și mobilitate cu colegii noștri din întreaga lume. Ne încurajăm angajații să își creeze noi perspective, să cunoască alte domenii funcționale și alte culturi. Vitesco Technologies îi susține pe parcursul călătoriei cu programe de dezvoltare. Așa profităm de oportunitățile care ne apar în cale – folosindu-ne de cunoștințele noastre pentru a dezvolta mobilitatea durabilă a viitorului.

    Requirements

    Job Requirements:

    • Academic degree in Information technology, computer science or comparable;
    • 5 + years of experience in the area of Information technology;
    • 2 + years of service ownership and experience implementing Office 365;
    • Demonstrated experience in management, support, continuous improvement / development of Office 365 implementations;
    • Office 365 expertise across most O365 and Azure services, features and standards as SharePoint Framework, Power Platform, Teams and Exchange Online etc.;
    • Basic project management skills;
    • Basic knowledge of ITSM / ITIL;
    • Experience in cloud technologies appreciated;
    • Experience with Office 365 security, single sign-on and multi-factor authentication appreciated;
    • MCSA and/or MCSE certification in Microsoft Office 365 is appreciated;
    • Ability to work in worldwide distributed teams and to collaborate across regions and departments;
    • Ability to effectively coordinate joint efforts with external partners worldwide;
    • Open minded for new concepts and emerging technologies;
    • Willingness to travel approx. 20%;
    • Fluent English and German knowledge would be a plus.

    Responsibilities

    Job Description:

    To support and enable Vitesco Technologies digital journey as well as providing IT capabilities for the existing and the future Vitesco Technologies business, we are looking for a O365 Solution Manager interested in managing, supporting and continuously improving the future Modern Digital Workplace O365 environment of Vitesco Technologies based on overall IT strategy and business needs.

    As a O365 Solution Manager you are responsible for the operation and the continuous improvement of individual services within the Vitesco Technologies O365 environment in very close cooperation with business teams and other IT infrastructure teams supported by external and internal suppliers.

    Tasks and Responsibilities:

    • End-to-end administration of the service change & release cycle (Evergreen Process) including release analysis, stakeholder involvement, release evaluation & categorization, quality & readiness checks, pre-pilot, business case creation, change request definition & creation/update of service definition;
    • Service lifecycle management;
    • Establish and manage service KPIs;
    • Map business needs to technical functions;
    • Track and review service provider and vendor performance according to SLAs;
    • Responsible for service orchestration and capacity management;
    • Responsible for service strategy, roadmap, service definition etc.;
    • Continuous evaluation & development of service KPIs;
    • Define and ensure service support for incidents and service requests in ITSM Tool;
    • Provide solution approaches to the 1st level support to increase 1st level resolution rate;
    • Identify & ensure implementation of service improvement measurements;
    • Work collaboratively with internal stakeholders to maximize O365 functionality and user experience;
    • Develop close working relationships with key stakeholders in Vitesco Technologies organization, becoming a trusted advisor to our internal customers.

    Other info

    Benefits:

    • Integration Program in a professional, young & dynamic team;
    • Competitive Salaries (based on performance) & Benefits;
    • Health & Wellness (Private Health and Dental Insurance, Sport activities etc.);
    • Professional Development Opportunities (in Technical and Managerial Area);
    • Stability;
    • International Work Environment & Traveling Opportunities;
    • Relocation Package for non-Timisoara residents;
    • Flexibility Program including flexible hours, mobile work and sabbaticals.

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