Customer Service Representative with French

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Employer: I.FUTURE
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 23.11.2020

    This job is for our client, a global organization with centers on 3 continents and in 7 countries. The company serves a large portfolio of clients, in various areas such as gaming, high tech, travel, retail, finance, and other key industries.

    Perfect Candidate

    • Excellent language skills: English (B2) and French (C1)
    • College Graduate or Bachelor’s Degree
    • At least 6 months Contact Center experience — back-office support, inbound/outbound voice or non-voice account, chat support, email support
    • Easily takes direction; Emotionally resilient; Trustworthy; Welcoming; Optimistic; Embodies and Demonstrates the Values of Friendship, Fun, and Freedom
    • Embody the culture and values of both the company and the client
    • Good communication skills both orally and written;
    • Gracious attitude in client service and efficiency in solving the problems;
    • Ability to adapt to change and attention to detail;
    • Motivation to work with people, and especially in customer relations;
    • Nice to have: Good grasp of North American (the US and Canada) culture, language, and context


    • Take phone calls in EN and FR, create tickets for escalations if needed
    • Offer services tailored to customer needs at the highest standard of performance;
    • Assist in the maintenance of customer accounts
    • Coordinate and communicate with relevant departments by utilizing phone & specific communication programs
    • Solve incidents mentioned by the Client to the extent that solutions are included in the project-specific database; in case there is no solution mentioned, provide accurate information to the customers, escalate the issue to a higher-level representative, who will provide the solution. The specialist retains the duty to transmit a solution to the customer and ideally always remains the only connection between the user/customer and the client company;
    • Retrieving calls from customers that represent different products or services;
    • Insert all incidents into client-maintained databases, consistent with the project’s specifications;
    • Understand and comply with the specific operational procedures and manuals of the department;
    • Participates in any test to assess the specific knowledge required to successfully perform the function held;
    • Participates actively in internal collective meetings;
    • Actively participates in the improvement and efficiency of the procedures in force as well as the other rules, instructions related to the project;
    • Responsible to make suggestions on areas of improvement regarding procedures and tools used, including but not limited to the training process, etc.
    • Adapts to changes in the case of instruments used and to the new instructions and operational changes;
    • Performs all assigned tasks according to the procedures in force and the designated time limits;
    • Performs all tasks assigned/designated by hierarchical superiors in accordance with the law and its professional training and within the designated deadlines;
    • At the request of the direct superior, it may temporarily fulfill its attributions to both hierarchical and lateral hierarchical functions, depending on the needs of the project;
    • Draws up daily activity reports and reports to the collective coordinator of the team
    • Respect task prioritization as instructed by hierarchical superiors and / or related departments

    Company Benefits

    • Attractive Salary
    • Meal Tickets
    • Private Medical Subscription
    • Bookster and 7card
    • Transport for night shifts
    • Bonus for projects
    • Rewards & bonuses according to performance and involvement
    • A variety of training programs (job related and soft skills training)
    • Generous referral bonuses for recommending friends
    • International career opportunities and a great team

    We process this data for recruitment purposes only. If you apply for this job it means that you allow us to process your personal information. We are storing this data in our Applicant Tracking System, [which is fully compliant with EU data protection laws], and we will not share it with anyone else. You can request the deletion of your personal information at any moment.