Support L1 User Management

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Angajator: ALTEN Romania
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 03.12.2020
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

    Cerinte

    - French Language Advanced oral and in writing;
    - English Language Advanced oral and in writing;
    - 1 to 2 years previous experience in Customer Support;
    - MS Office, especially Excel;
    - Previous experience in working with support platforms like JIRA, Service Now, Redmine, Basecamp etc..

    Responsabilitati

    1.Access & User creation:
    - Provide solution to access request tickets for the different managed platforms;
    - Qualify access requests by assessing if the provided information is enough and correct in order to grant access to the requested tools;
    - Maintain communications and request additional information when the data provided is incomplete to create access;
    - Check the rights and the type of access already held by the user;
    - Creating accesses for the group's employees respecting the agreed SLA for delivery.

    2. Ensure User Data Base clean-up:
    - Deploy clean-up action at least 2 times / year;
    - Regular update of the User Data Base with new comers and departures;
    - Respect GDPR.

    3. Ensure customer satisfaction:
    - Measure the satisfaction for all solved request and propose action plans for improvements.