BPO Trainer with German

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

As our new Trainer, you will be responsible for on-boarding new team members and facilitate initial and ongoing process training. The overall objective is to ensure our teams are knowledgeable and highly trained for delivering top customer service in an accurate, courteous, and constant manner. You will be the know-how master elevating the knowledge level of our staff, helping them be successful in offering customer service up to leading global brands’ expectations.

YOUR PROFILE

- Excellent German language skills and fluent in English (ability to deliver training sessions in the German language at ease);
- Top Trainee and Client handling skills;
- Experience in any product/process/soft skill/up-skilling training;
- Experience in working with any GDS (Global Distribution System) is a strong advantage;
- Min. 2-3 years of experience in hands-on Training delivery (direct experience in BPO /SSC environments is an advantage);
- Ability to work with and up-skill a diverse, multi-cultural team;
- Open to work in rotational shifts if needed.

MAIN RESPONSIBILITIES

- Ensure successful planning and execution of training needs including face to face or online delivery sessions;
- Review content to ensure needed updates are incorporated; adapt content for online classes efficiency;
- Measure program training effectiveness and implement improvement actions when needed ;
- Perform quality evaluations and give feedback aiming for improvement;
- Participate in internal & external training calibrations;
- Conduct refresher trainings based on TNI;
- Manage knowledge check for new hires & production staff.

WE OFFER

- Remote work;
- Competitive salary package;
- Career growth opportunities within an international developing team.