Customer Support Project Manager

Angajator: AMBER STUDIO
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 28.11.2020

    Amber Bucharest is looking for an experienced Customer Support Project Manager. This role oversees the planning, implementation and tracking of one or multiple projects. WE NEED YOU TO: Plan the project

    • Lead the planning and implementation of project.
    • Facilitate the definition of project scope, goals and deliverables.
    • Define project tasks and resource requirements.
    • Develop full scale project plans.
    Staff the project
    • Recruit, interview and select staff with appropriate skills for the project activities.
    • Manage project staff according to company policies and practices.
    • Ensure that all project personnel receive proper orientation and professional development.
    • Assemble and coordinate project staff.
    Implement the project
    • Execute the project according to the agreed plan.
    • Monitor the progress of the project and adjust as necessary.
    • Establish a communication schedule to update stakeholders and team members on project progress.
    • Recurrently review the quality of the work completed with the team to ensure that it meets the project standards.
    Control the project
    • Constantly monitor and report on progress of the project to all stakeholders.
    • Present reports defining project progress, risk registry and mitigation plan.
    • Manage all project funds according to established accounting policies and procedures.
    • Track project deliverables using appropriate tools.
    • Provide direction and support to project team.
    • Implement and manage project changes and interventions to achieve project outputs.
    Evaluate the project
    • Ensure that the project deliverables are on time, within budget and at the required level of quality.
    • Evaluate the outcomes of the project as established during the planning phase.
    PERSONAL TRAITS
    • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
    • Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
    • Foster Teamwork: Work cooperatively and effectively with others to set goals, solve issues and make decisions that enhance organizational effectiveness.
    • Lead: Positively influence others to achieve results that are optimal for project and business.
    • Make Decisions: Assess situations to determine the importance, urgency and risks and make clear decisions which are timely and in the best interests of the organization.
    • Organize: Set priorities, develop a work schedule, monitor progress towards goals and track details/data/information/activities.
    • Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans and evaluate the process and results.
    • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions and offer recommendations and/or resolve the problem.
    QUALIFICATION & REQUIREMENTS
    • +2 years of Project Management experience
    • Knowledge of project management techniques and tools
    • Direct work experience in project management capacity
    • Proven experience in people management
    • Proven experience in risk management
    • Proficient in project management software
    • Previous experience in the gaming industry it would be a plus
    WHAT WE OFFER
    • An attractive salary
    • A permanent contract
    • Meal tickets
    • Medical services package
    • Professional and friendly working environment