CUSTOMER SUPPORT, Location: Bucharest

Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 28.11.2020
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    - Studii superioare;
    - Experienta relevanta in departamentul de customer support;
    - Cunostinte avansate de limba engleza;
    - Orientare catre client;
    - Abilitati de comunicare orala si scrisa;
    - Cunostintele de Excel reprezinta un avantaj.

    Responsabilitati

    - Asigura mentinerea unei bune relatii dintre comapnie si producatorii afiliati prin acordarea unui suport prompt si asistenta;
    - Contribuie la bunul mers al organizatiei prin derularea conforma a activitatilor de urmarire si intocmire a documentelor conform procedurii de incetare contract;
    - Asigura solutionarea solicitarilor non-financiare si problemelor producatorilor afiliati prin e-mail sau telefonic;
    - Inregistreaza datele din contractele noi/innoite cu producatorii afiliati, tine evidenta acestora la zi si le arhiveaza fizic si electronic;
    - Transmite notificari de neraportare si solicita informatii din partea producatorilor care au depasit termenul maxim de raportare;
    - Este responsabil de raportarea lunara catre Agentia Nationala pentru Protectia Mediului si ofera suport producatorilor pentru a transmite documentele completate;
    - Realizeaza indicatorii de performanta ai postului.