Desktop SCCM Engineer - Senior

The Bucharest Office is one of AG’s IT Centers that offers support for the Corporation Teams in the Data warehouse, System Engineering, QA Automation Engineering, Web & Mobile Development arias.

We are a young, ambitious and dynamic team, growing together with the company through high trainings offered by our specialists in a variety of technologies across all platforms.

Education:
• B.S. Information Systems in computer science or a related field;
• Microsoft MCSE or MCITP Certification – preferred but not required;
• VMWare Certification – preferred but not required.

Experience:
• Minimum 3 years in a large, enterprise client-server environment;
• Effective communication skills and the ability to interact professionally with a diverse group of clients and staff;
• Demonstrate success with administrative time management and organizational skills;
• Demonstrate ability to work productively in teams;
• Demonstrate time management and organizational skills;
• Ability and desire to learn new technical skills quickly;
• Strong troubleshooting skills, and the ability to resolve technical problems on your own;
• Familiarity with backups, Disaster Recovery (DR) and restoration systems;
• General knowledge of Enterprise Windows environment and virtualization technologies.

Knowledge, Skills & Abilities:
• Solid working knowledge SCCM (and JAMF);
• Solid knowledge of Windows 7/10 configuration and administration;
• Working knowledge of Microsoft Active Directory, DHCP, GPO, Roaming Profiles;
• Knowledge of enterprise MS apps including O365 and OneDrive for business;
• General understanding of networking, networking technologies, Windows Firewall;
• Basic knowledge of information security principles;
• Good working knowledge of PowerShell, VBS, Batch scripting;
• Flexible, positive and team-oriented attitude;
• Excellent interpersonal skills, able to work effectively with technical and business partners;
• Strong written, verbal and presentation abilities;
• Able to handle dynamic environment with focus on success and productivity;
• Demonstrate excellent analytical abilities and critical thinking.

Nice to have:
• Knowledge and supporting VMware ESXi 6.x environment;
• Knowledge of VMWare Horizon – Virtual Desktop Infrastructure.

• Work with the direct management and internal teams to ensure both project goals/deadlines are met;
• Process adherence from both a technical, internal standards, and compliance perspective;
• Manage open requests and incidents to ensure all work is delivered on time and with high quality;
• Assist cross-functional engineering teams at WHQ to perform design and engineering for new solutions and the implementation of those solutions;
• Provides technical, operational, and performance analysis for the VDI infrastructure and make recommendations for improvements;
• • Execute tasks as directed around targeted and routine software distributions and patch management;
• Build and deploy software packages to workstations using SCCM/MECM & scripting;
• Daily operations, maintenance, configuration, and compliance reporting in SCCM and JAMF;
• Assist with periodic and routine grooming of inventory databases;
• Provide end-state performance, compliance, and exception reports;
• Troubleshoot issues associated with specific packages or applications, and to be able to investigate solutions in coordination with vendor support;
• Work with the direct management and internal teams to ensure both project goals/deadlines are met;
• Process adherence from both technical, internal standards & compliance perspective;
• Manage open requests and incidents to ensure all work is delivered on time and with high quality;
• Assist cross-functional engineering teams at WHQ to perform design and engineering for new solutions and the implementation of those solutions;
• Provides technical, operational, and performance analysis for the VDI infrastructure and make recommendations for improvements;
• Assist with planning, implementation & ongoing support of VMware Horizon environment;
• Creating and maintaining scripts to automate processes administration and eliminate manual efforts;
• Champion best practices, documentation, and operational improvements;
• Provide 24 x 7 support for both planned and unplanned activities to minimize disruption to the business (very little impact, we can address this in discussion).

The Desktop SCCM Engineer position will be responsible for all daily activities within the Desktop team including providing tier 1 and 2 workstation management and administration support for all Virtual Horizon infrastructure and physical desktops within the enterprise.

About American Greetings

American Greetings is a creator and manufacturer of innovative social expression products that assist consumers in enhancing their relationships to create Happiness, Laughter and Love.

American Greetings’ major greeting card lines are American Greetings, Carlton Cards, Gibson, Recycled Paper Greetings and Papyrus. We also own large web collections of greetings on the Web.

Headquartered in Cleveland, Ohio, American Greetings has offices worldwide in Canada, UK - Europe, Australia, Asia and generates annual revenue of approximately $1.9 billion.

Our websites: americangreetings.com, americangreetings.ro, bluemountain.com, jacquielawson.com.

The Bucharest Office is one of AG’s IT Centers that offers support for the Corporation Teams in the Data warehouse, System Engineering, SAP, Web & Mobile Development arias.

We are a young, ambitious and dynamic team, growing together with the company through high trainings offered by our specialists in a variety of technologies across all platforms:
• DWH: Oracle, SQL, Informatica, Teradata, ETL, Unix/Shell Scripting, QlikView, Cloudera – Data Warehouse;
• Web & Apps Development: Python, Java, C#, JavaScript, HTML, CSS, Endeca, SAP, Node JS, Android, iOS, Angular, Web dynpro, ABAP, SSIS, Batch scripts – Web & Mobile;
• Infrastructure: Linux, Microsoft Windows - Active Directory, Exchange, VM-Ware – System Admin;
• Software testing: Java, Groovy, Selenium, Apium, Geb - QA Automation and much more.
• SAP: Web-Dynpro ABAP, as IDOC, PI, Web-service, Proxy, OData, EDI/ALE/IDOCs, RFC, BAPI's.

Join US, and you’ll discover a place to come to work with pleasure!

We are in Cotroceni Business Center – close to Polytechnics University and AFI.