Helpdesk Officer with Dutch in Timisoara

We are hiring Helpdesk Officer with Dutch in Timisoara!

This job is for our client, a leading global information technology, consulting and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help their clients adapt to the digital world and make them successful.

Perfect Candidate

• Fluency in English (B2) and Dutch (B2)
• Diploma / Degree holder or pursuing Bachelor Degree
• At least 6 months of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage
• Very good analytical and problem-solving skills
• Numerical competencies
• Customer-oriented and attention to details
• Ability to adhere to TAT and timelines
• Active listening combined with excellent written and verbal communication competences
• Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance
• Nice to have: previous experience in SAP

• Helpdesk Officer's main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems.
• Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat.
• Ensures that the phone/chat line is open at the beginning of the work program.
• Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis, etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary).
• Acts as a single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction
• Communicates the problem status and time to resolution to affected personnel; provides to the customers' continuous visibility on the occurred situation/problem.
• Ensures structured and high-quality communication related to open cases.
• Creates tickets to the IT support team whenever necessary.

• Opportunity to work in a young and dynamic environment
• Attractive benefits package
• Relocation package
• Lunch tickets
• Fitness deduction
• Transportation deducted
• Health insurance and dental scheme
• Opportunity to develop and learn constantly
• Access to internal training (job related and soft skills training)