Helpdesk Officer with Dutch in Timisoara

Employer: I.FUTURE
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 01.12.2020

    We are hiring Helpdesk Officer with Dutch in Timisoara!

    This job is for our client, a leading global information technology, consulting and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help their clients adapt to the digital world and make them successful.

    Perfect Candidate

    • Fluency in English (B2) and Dutch (B2)
    • Diploma / Degree holder or pursuing Bachelor Degree
    • At least 6 months of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage
    • Very good analytical and problem-solving skills
    • Numerical competencies
    • Customer-oriented and attention to details
    • Ability to adhere to TAT and timelines
    • Active listening combined with excellent written and verbal communication competences
    • Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance
    • Nice to have: previous experience in SAP
    Responsibilities
    • Helpdesk Officer's main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems.
    • Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat.
    • Ensures that the phone/chat line is open at the beginning of the work program.
    • Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis, etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary).
    • Acts as a single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction
    • Communicates the problem status and time to resolution to affected personnel; provides to the customers' continuous visibility on the occurred situation/problem.
    • Ensures structured and high-quality communication related to open cases.
    • Creates tickets to the IT support team whenever necessary.
    Company Benefits
    • Opportunity to work in a young and dynamic environment
    • Attractive benefits package
    • Relocation package
    • Lunch tickets
    • Fitness deduction
    • Transportation deducted
    • Health insurance and dental scheme
    • Opportunity to develop and learn constantly
    • Access to internal training (job related and soft skills training)

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