IT Support- Junior

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Employer: Conectys
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.11.2020
    Short company description

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Requirements

    Important to have:
    • B2 English level (both written and spoken)
    • Bachelor’s degree
    • 6 months of experience on a similar role (IT support)
    • Microsoft Windows Operating Systems, applications for MS Windows and MS Office 365 installation / troubleshooting knowledge

    Nice to have
    • 1 year of experience on a similar role (It support)
    • Microsoft certification (intermediate >> Microsoft MSCA)
    • Comptia intermediate >> Comptia Network+, Security+
    • Comptia advanced >> Comptia Linux+)
    • Active Directory experience is a plus (nice to have)
    • Android/iOS/Windows Phone OS knowledge is a plus (nice to have)
    • Linux OS knowledge is a plus (nice to have)
    • ITIL foundation certification
    • Microsoft certification (beginner >> Microsoft MCP, MTA, Microsoft 365 Fundamentals)
    • Beginner >> Comptia ITF+, A+ ;

    Responsibilities

    You will
    • Track new tickets requests and assign them to specific Tier valued colleagues
    • Responding in a timely manner to service issues and requests
    • Provides answers to employees by identifying problems, researching answers, and guiding clients through corrective steps
    • Setting up accounts for new employees across multiple platforms
    • Testing new technology (Windows 10 / Office 365 new features)

    Other info

    What we offer
    • Attractive salary package according to your experience and knowledge
    • Private Medical insurance & meal vouchers
    • International workplace, team oriented
    • Working from home (during the COVID-19 pandemic)
    • Healthy work environment