Technical Support Engineer (Veeam Backup for Microsoft Office 365, Azure, AWS)

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Employer: Veeam Software
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 07.12.2020
    Short company description

    Veeam is the global leader in Cloud Data Management – a trusted provider of back-up solutions that protect cloud data and keep the world moving. Our best-in-class product, a net promoter score of 3.5x the industry average, and our big-name client base provide the perfect foundation for smart, driven but humble people to win and grow their careers. We’ve retained the agility of a start-up where everyone is heard and supported, but our evolution into a billion-dollar company continues to bring new opportunities to be Veeamazing – all in an open, inclusive and diverse culture where our success means people can keep it real.

    Requirements

    Qualifications

    • Fluent English (reading/writing/speaking);
    • Previous troubleshooting/administration experience is required;
    • Familiarity with at least some of the following areas: Azure, AWS, Microsoft Office 365, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration);
    • Ability to quickly learn, understand and explain technical information;
    • Ability and desire to take ownership of client issues through resolution;
    • Excellent time management skills;
    • Ability to work in a fast-paced environment.


    Additional Information

    • Competitive compensation and benefits package;
    • Modern office with free fresh coffee, fruits and snacks;
    • Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance, and parking;
    • Wellness program including gym membership, massages in the office and company sponsored sports activities;
    • An exceptional mature working environment with cool breakout & play areas and team building activities;
    • Training and development opportunities to further progress your career;
    • International environment where you can learn from multiple cultures working in the same office;
    • Gamification (internal rewards and recognition achievement based system).

    Responsibilities

    Job Description

    We are looking for candidates that will offer support for Veeam Backup for Azure, Microsoft Office 365, AWS.

    Responsibilities:

    • Provide technical support and in-depth troubleshooting for Veeam Software's clients (B2B) via telephone, email, and web conferencing;
    • Act as a technical focal point in relationships to fellow IT Professionals;
    • Research and troubleshoot customer problems and inquiries;
    • Update and work assigned cases in a timely manner;
    • Contribute to documentation to build Veeam's knowledge base;
    • Technical documentation of all customer interactions accurately and within SLA in our CRM tool;
    • Contribute to documentation to build Veeam's knowledge base;
    • Proactively stay up to date with all the latest technologies concerning Veeam's products and the underlying technologies.