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Technical Support Engineer (Veeam Backup for Microsoft Office 365, Azure, AWS)
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Employer: | Veeam Software |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 07.12.2020 |
Remote work: | On-site |
At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.
We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.
Qualifications
- Fluent English (reading/writing/speaking);
- Previous troubleshooting/administration experience is required;
- Familiarity with at least some of the following areas: Azure, AWS, Microsoft Office 365, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration);
- Ability to quickly learn, understand and explain technical information;
- Ability and desire to take ownership of client issues through resolution;
- Excellent time management skills;
- Ability to work in a fast-paced environment.
Additional Information
- Competitive compensation and benefits package;
- Modern office with free fresh coffee, fruits and snacks;
- Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance, and parking;
- Wellness program including gym membership, massages in the office and company sponsored sports activities;
- An exceptional mature working environment with cool breakout & play areas and team building activities;
- Training and development opportunities to further progress your career;
- International environment where you can learn from multiple cultures working in the same office;
- Gamification (internal rewards and recognition achievement based system).
Job Description
We are looking for candidates that will offer support for Veeam Backup for Azure, Microsoft Office 365, AWS.
Responsibilities:
- Provide technical support and in-depth troubleshooting for Veeam Software's clients (B2B) via telephone, email, and web conferencing;
- Act as a technical focal point in relationships to fellow IT Professionals;
- Research and troubleshoot customer problems and inquiries;
- Update and work assigned cases in a timely manner;
- Contribute to documentation to build Veeam's knowledge base;
- Technical documentation of all customer interactions accurately and within SLA in our CRM tool;
- Contribute to documentation to build Veeam's knowledge base;
- Proactively stay up to date with all the latest technologies concerning Veeam's products and the underlying technologies.
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