Technical Support Engineer (Linux & Unix)

At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.

We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.

Qualifications

The ideal candidate will possess the following:

• Fluent English (reading/writing/speaking);
• System administration skills;
• Strong TCP/IP knowledge;
• Strong knowledge of Linux-based OS (booting, initialization systems, package management, kernel modules management, process management, OS monitoring, storage management, filesystems, networking, tools);
• Experience in installing, configuring, and maintaining services on Linux-based OS;
• Familiarity with Nutanix AHV hypervisor and related technologies (Prism interface, REST API explorer, aCLI, nCLI, ADFS concepts, KVM technology, NCC). Experience with VMware, Hyper-V will be a plus;
• Familiarity with Oracle database concepts (11g, 12c, and 18c, Windows and Linux implementations);
• Familiarity with Oracle RMAN tool and ability to use this tool for database backup and recovery;
• Familiarity with Oracle RAC (Real Application Cluster) concepts;
• Familiarity with SAP HANA database concepts;
• Familiarity with the fundamentals of scripting languages (Bash, Python)
• Familiarity with security concepts (firewalls, access control (SELinux, AppArmor));
• Experience with UNIX (BSD, AIX, Solaris, HP-UX) will be a plus
• Analytical and problem-solving skills;
• Ability to quickly learn, understand and explain technical information;
• Ability and desire to take ownership of client issues through resolution;
• Excellent time management skills;
• Ability to work in a fast-paced environment.

• Competitive compensation and benefits package;
• Modern office with free fresh coffee, fruits and snacks;
• Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance and parking;
• Wellness program including gym membership, massages in the office and company sponsored sports activities;
• An exceptional mature working environment with cool breakout & play areas and team building activities;
• Training and development opportunities to further progress your career;
• International environment where you can learn from multiple cultures working in the same office;
• Gamification (internal rewards and recognition achievement based system.

Job Description

We are looking for candidates that will offer support for Veeam Linux and Unix solutions.

Responsibilities:

• Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation;
• Fortify client relationships focused on 100% customer satisfaction;
• Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
• Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers;
• Perform troubleshooting and analysis, including log file investigation.