Customer Support with Italian

We build strong relationships based on highest level of integrity, quality and quality.
Key Talents provides a various rage of services to companies and individuals focusing on recruitment, training, career advisory, QA audit, IT consultancy services, QA training delivered for individuals or client’s internal teams.

Native level or fluency in Italian and excellent command of English, both verbal and written
Excellent Communication and customer focus (both verbal and written)
Good working knowledge of the Support key functions, procedures and policies
Problem solving, investigative and multi-tasking skills with highest attention to detail
Willingness to work outside of set business hours – for example late nights and weekends

Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
Analyse and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.
Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.
Carry out daily AML and Under-Age checks and take appropriate actions as required.
Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).
Work as part of the Italian Team alongside the Italian Team Leader, Supervisors and Fraud/Support Teams in the relevant operational location.