Gaming Support Representative with Portuguese

Employer: QualiTest Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 28.11.2020
    Short company description

    Qualitest is the world’s largest pureplay QA company. Our quality engineers align with our customers to understand their business needs and figure out the problems inside a system or website. Every day with Qualitest is an opportunity to innovate, grow and change.

    Requirements

    Portuguese and English proficiency written
    Clear and positive communication skills
    Customer oriented, ability to assure customer engagement by managing support queries
    Time management skills to enable prioritization of tasks
    Strong problem solving/troubleshooting skills and communication with the different departments
    Can-do approach, creative and committed to improve and continuously learn
    Excellent social skills and strong ability to operate multiple applications and platforms
    A Team player person
    Willingness to continuously learn and improve
    Previous work experience in customer service or technical support is a huge advantage!

    Responsibilities

    The customer support will be responsible for helping our clients via e-mail also for checking data in back-end in order to prevent/solve problems
    Be the point of contact for our players
    Provide comprehensive information regarding the products and services offered by the company
    Work closely with QA and technical support to solve player's technical issues

    Other info

    Even though the position is entry-level you can grow as fast as your results are. Our defined career path gives good opportunities for the right person :)
    The work schedule is in shifts. More details about the working schedule will be provided over the interview.
    Meal vouchers;
    Medical subscription;
    Worldclass Bronze membership.