Back Office IP Engineer

Connect44 was founded in the heart of Switzerland. Our goal was to support Telecom Operators and Equipment Manufacturers to design, manage and Optimise Mobile Networks. Starting with some of the first 2G voice networks, we began to grow our team of professionals to equip ourselves for new projects with new technologies and new ways of working. Investing substantial amounts of our budget on training, we started to move into 3G then 4G. Soon came the changes to IP networks, VOIP and preparing networks for large amounts of data by modernisation of old analogue networks to the digital standards. Over the past years Connect44 has steadily developed key longterm partnerships with its clients in many European countries with offices in Switzerland, UK, Germany, France, Romania and Chile.

BA/BSc degree in Engineering or Computer Science.
Strong technical background in supporting CISCO Access Transport equipment.
At least 4 years’ experience in TRx network support, of which at least 2 years in a 2nd / 3rd line support environment.
Good knowledge and understanding of CISCO platform.
Experience of service management tools.
Good knowledge of BMC Remedy.
Fluent English spoken and written.

Provide assistance to the Front Office on 3rd line network faults, monitors and maintains the operational status of AT through regular evaluation of trouble ticket reports and performance statistics.
Management and Operational performance of Access Transport networks.
Engage in Resolver Groups within 3rd parties to resolve defects, problems or incidents.
Maintains close relations with third parties, like vendors, to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products. This to be able to foresee possible conflicts and improvements to operational services.
Take part in on-call rota to provide out-of-hours support.
Find the resolution/workaround for faults, update trouble reports and dispatch fault repair tasks.
Replace failed resources, activate cold stand-by resource units, support fault management escalations.
Perform functional tests of repaired resources.
Create & update the Preventive Maintenance procedure and schedule.
Prepare step-by-step guideline for all kinds of preventive maintenance tasks in scope of the Access Transport network.
Create the work order for preventive maintenance and implement the planned work order effectively and according to the product guidelines.
Report on the status of Preventive Maintenance result for the Access Transport network.
Functions as per QMS (quality management system) procedures.
Performs Quality Control processes in accordance with set guidelines.
Ensures quality targets laid out are met for the processes owned.
The authority is a consequence of the nature of the job and of the tasks established or delegated by the department manager.