HR Technical Support Specialist (French)

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Employer: Automatic Data Processing (ADP) Romania
Domain:
  • Customer Support - Client Service
  • IT Software
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.11.2020
    Short company description

    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

    Requirements

    EDUCATION AND EXPERIENCE:

    Education: Graduate degree, or related experience

    SKILLS

    French oral and written - C1 level
    Previous knowledge of HCM solutions is a plus
    Understanding of French payroll is a plus
    Basic SQL skills
    Solid understanding of Microsoft Office
    Client Service experience
    SOFT SKILLS

    Good relationship skills
    Good analytical skills
    A taste for customer service and responsibilities
    Ability to adapt and manage complex situations
    Autonomy and initiative
    Good team work skills
    Logical, organized, rigorous in applying the process, curious
    Knows how to manage stress
    Good interpersonal skills

    Responsibilities

    JOB PURPOSE & KEY OBJECTIVES:

    Part of the HCM Centre of Excellence, the Support Specialist role is to support the National Accounts Business Unit in France with their NA applications client base. The goal of the France NA Support Specialist is to work as a first level support for our client’s human resources and payroll systems. The France NA Support Specialist will solve client request via configuration, testing and defining functional specifications for the human resources and payroll systems.

    The main responsibilities will be to deliver activities for achieving analysis to define specifications for building effective systems, capable to meet user requirements.

    KEY DUTIES/TASKS:

    Analyze client issues and propose solutions to meet end user requirements
    Assist as firsts level support for our clients with their Human Resources and payroll systems
    Answer questions such as: where do I find this functionality?
    Follow batch programs launch and execution rigorously
    Solve client bugs (tracked via our CRM system) within contractual SLAs
    Report activity (qualitative, quantitative).
    Solve requests: by developing, testing, answering Front Office consultants
    Offer best service to customers
    Establish a close partnership with Front Office consultants
    Tracks activity via CRM in order to give visibility to the team on all actions taken
    Write or amends existing technical process specifications
    Refer difficult cases to a second level support team
    Is able to perform functional tests on the application
    Maintain mailing list documentation and application contacts up-to-date
    Make sure the payment planning of all customers is up-dated and set up payment process follow in the support calendar
    Program and follow the execution of payroll processes and inform the client by mail or CRM