Client Service Consultant – HR Solutions - German

Employer: Automatic Data Processing (ADP) Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.05.2021
    Short company description

    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

    Requirements

    Requirements

    Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
    Multilingual Capability: Fluent both speaking and writing in English and German
    Proven experience in supporting international customers
    Experience working with HR Information Systems / CRM Systems will be a massive advantage
    Ability to work in a challenging and demanding environment, alongside other energetic professionals
    Experience working in SQL will be an added advantage
    Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
    Knowledge of HR legislation would be an advantage
    Excellent communication in oral, written and listening skills
    Awareness of the positioning of the product in the market place
    Excellent logical and problem solving skills
    Ability to work both independently and as a team player with a positive attitude
    Quick adaptability with an openness to learn and develop
    Solid customer focus, with the aim of building lasting relationships.

    Responsibilities

    ADP HR Solutions Overview

    ADP HR Solutions are strategically focused, globally scalable HR systems that deliver unmatched expertise and service, comprehensive unified services, innovative and intuitive technology, and valuable insights to help unlock your workforce’s maximum potential.

    ADP HR Solutions empower clients to effectively address business challenges with a flexible, secure and integrated HCM solution that supports the full spectrum of HR needs – from recruitment to retirement and everything in between.

    ADP HR Solutions Vision

    Empowering HR to provide insightful solutions anywhere, anytime that drives business success now and looking out into the future.

    Be part of ADP’s next generation HCM offering from the very beginning
    ADP HR System Lifecycle Solutions - Managing all HCM processes within a single integrated cloud-based solution


    Key Responsibilities

    Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
    Communicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
    Ensure that the implemented functionality is thoroughly tested and delivered on time
    Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
    Provide sustainable solutions within the scope of the HR solutions to satisfy the customer requirements
    Develop and maintain excellent relationships based on trust and credibility with all our customers
    Help in continuously improving the support service to maintain a high level of customer satisfaction.
    Work with implementation and product development teams around the globe to identify and report defects
    Maintain and contribute to the Knowledge Base library
    Work closely with the team and support in training and assessing new recruits
    Adhere to ADP standards, policies and methodologies in all areas of business
    Giving advice to clients to optimize their use of the product
    Adjust set up of the product when requested
    Ability to influence and guide clients to ADP best practice and standard solution adoption