L3 Support Engineer - Access & Identity Management

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Employer: Automatic Data Processing (ADP) Romania
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 18.12.2020
    Short company description

    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.


    Competence required:

    Skilled production engineer with scripting capability
    Knowledge/experience of an identity management solution and access production - Knowledge/experience of workflow and provisioning tools – OPEN IDM and OPEN AM are a plus
    Directory and meta-directory knowledge (Active Directory, LDAP)
    Knowledge of operating systems: UNIX and Windows server.

    Other skills

    Fluent English required
    Sense of service
    Good writing skills
    Development experience (scripting, Java)
    Methodical and rigorous
    Agile team experience.


    The ADP Group (NASDAQ-listed world No. 1 in the NASDAQ.) is the specialist in HR process outsourcing services. The ADP Group is an international company at the forefront of the latest technologies and is the market leader in human resources administration services. In Europe, nine million employees in 13 European countries receive a pay slip produced by ADP.

    Our team is in charge of building and maintaining a key product to manage identity life cycle and access for all ADP internal usersIdentity, +600 target applications, role oriented) over the world. Your main mission will be to work on the Operational maintenance at the 3th level (expertise).

    Our challenge:

    Make sure the solution is working well, provide support to our users, propose remediation and automation.

    Your talents:

    Autonomy, relational competence, ability to understand functional and technical issues.

    Your mission:

    Interact with the Business Unit throughout world, work in close relationship with the lvl2 team, secure production process, provide documentation and knowledge base, automate actions every time it’s possible.

    Your experience (minimum 3 years) has allowed you to evolve within operational teams and work on identity management projects and access with high functional complexity. Over time, you have acquired a good technical mastery in the following areas:

    Scripting : PowerShell, REST calls, JavaScript, SQL query
    Systems: Unix, Windows
    Target environments and applications: AD, LDAPracle...
    Functional and technical coverage.

    Interaction with other Identity and Access management (IAM) teams
    Participation in the definition of sprints and stands up meeting
    Monitoring of implementations and interface with development teams
    Functionality tests
    Process automation
    Operational Maintenance of the current IAM solution

    Ensure the monitoring of Production
    Manage incidents (level 3)
    Automate and manage all prod scripting
    Improve the adoption of IAM processes and solution by ADP's Business Unit.
    Participate and instruct audits