Support Engineer

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Angajator: NOBEL
Domeniu:
  • Customer support - Client service
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.11.2020
    Scurta descriere a companiei

    Nobel’s history of expansion and profitable growth as a technology company covers the last 20 years and we are well positioned for future success as well. Our products and services include: online selling of prepaid virtual phone cards worldwide, distribution of physical phone cards in North America and Romania, superior carrier services worldwide, innovative call center solutions, international money transfer services, food delivery and more.

    Cerinte

    - Fluency in English
    - Knowledge of SQL programming (running queries, setup jobs, procedures)
    - Basic knowledge of Microsoft Windows Server operating systems
    - Basic knowledge Linux/Unix OS
    - Basic programming skills (Java Scripting will constitute an advantage)
    - Basic knowledge of voice protocols (SIP) previous experience with telephony system will be considered a plus
    - Knowledge of Microsoft Office suite;


    Required soft skills

    - Accuracy
    - Customer oriented
    - Efficiency
    - Communication
    - Consistency
    - Initiative
    - Attention to detail
    - High sense of urgency
    - Capacity to work under pressure
    - Team player

    Required Experience:

    - 1-year work experience in a technical support related position
    - Experiencing working with contact center solutions will be considered a plus
    - Possession of designated system/technologies certifications would be considered an advantage;
    - Academic/Educational Requirements: University degree or undergraduate (Technical)

    Responsabilitati

    - Provides phone and email Support to NobelBiz CCS platform customers
    - Creates, solves and documents solutions for customer tickets/requests within SLAs timeframes.
    - Create documentation and procedures for support related tasks
    - Works with the development team to help in the bug resolution processes
    - Creates and maintains customer setups for specific NobelBiz CCS platform products
    - Provides training to customers for our NobelBiz CCS platform.
    - Respects the provisions of the Internal Rules and Regulations and Work Discipline
    - Respects the provisions of the Health and Safety Norms and the Prevention and Fire Fighting Norms

    Alte informatii

    What we offer:

    - International company with international mindset
    - Unique team spirit and informal work environment
    - Flexible working hours and WFH opportunity
    - Welcome gift
    - Training opportunities and career growth program
    - Work with talented and collaborative coworkers who will support you and help you grow
    - Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month