Service Delivery Lead with English

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Angajator: Accenture
  • Customer support - Client service
  • Management - Consultanta
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: Manager
  • Brasov
  • Actualizat la: 04.11.2020
    Scurta descriere a companiei

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.


    - Typically 3 to 5 years work experience preferably with previous managerial experience;
    - Proficient in English
    - Previous experience in business process area e.g. HR, Billing, Payments, Collections, preferably in an operations environment
    - Coaching/mentoring skills
    - Demonstrated issue management/problem solving skills
    - Discretion, professionalism, confidentiality and judgment.
    - Strong customer service skills
    - Strong organization skills, attention to detail and follow through to resolve any outstanding issues
    - Strong time management skills


    The Service Delivery Lead is responsible for Daily supervision of a team (e.g., delivery, process, business operations).
    - He/she manages the workload of the team, May make work assignments, and has responsibility for developing team members
    - Operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations.
    - Manages effective internal/external client relationships within a defined area of responsibility, and builds client relationships in the wider group or unit.
    - Exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.