Service Delivery Lead with English

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

- Typically 3 to 5 years work experience preferably with previous managerial experience;
- Proficient in English
- Previous experience in business process area e.g. HR, Billing, Payments, Collections, preferably in an operations environment
- Coaching/mentoring skills
- Demonstrated issue management/problem solving skills
- Discretion, professionalism, confidentiality and judgment.
- Strong customer service skills
- Strong organization skills, attention to detail and follow through to resolve any outstanding issues
- Strong time management skills

The Service Delivery Lead is responsible for Daily supervision of a team (e.g., delivery, process, business operations).
- He/she manages the workload of the team, May make work assignments, and has responsibility for developing team members
- Operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations.
- Manages effective internal/external client relationships within a defined area of responsibility, and builds client relationships in the wider group or unit.
- Exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.