City Operations - Cluj

What you'll do:
We are looking for a City Operations Manager, who will be responsible for the overall operation and strategic direction of the Cluj city, with emphasis in the areas of Operational Performance, Driver Management incl. Shift Planning and in collaboration with the different departments.

• Ensuring high driver quality through Training and Performance Management will be fundamental to reach company goals;
• Ensuring the city complies with company policies, procedures, rules and regulations and all applicable laws;
• Managing overall operations and making sure daily tasks run smoothly;
• Focusing on improving quality and cutting costs;
• Overseeing the development and maintenance of the city KPI’s;
• Proactive seeking for process improvement to ensure high quality of service by reaching the city's given SLAs and KPI;
• Long-term planning, growth plans, and equipment;
• Managing and supervising the (e-bike) Driver workforcel
• Drivers shifts planning;
• Evaluating driver performance, taking corrective action in cooperation with the HR Department;
• Close working relationships with Sales, Disposition and Customer Service to ensure high Service Quality for Partner Restaurants;
• Managing and building relationships with our Partner Restaurants and helping in resolving their problems.

• Completed vocational training with working experience and/ or university degree;
• 1-3 years of work experience in Operations (preferably locally);
• Previous experience in team management;
• Great communication skills, both written and verbal in Romanian;
• Very good English skills (C1 preferred);
• High level of Service Orientation, outgoing and a strong communicator whether face to face, through phone or email;
• Independent, well-structured and goal-oriented work style;
• Ability to multitask, while keeping attention to details and to work under pressure and to focus on problem-solving;
• Ability to use multiple systems and to multitask in a fast-paced environment;
• Good working knowledge of Microsoft Excel/Google Sheets and the Microsoft office package;
• Required to work around one weekend day per month.

• Variety in your work and a fantastic, informal team atmosphere;
• A challenging environment that will stimulate you to grow as a professional;
• A competitive salary;
• Contribution to your lunch and food voucher;
• A dynamic work environment with a culture that is open, innovative and performance-orientated.