Partner Support Specialist

Angajator: Nokia
Domeniu:
  • Customer support - Client service
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
  • Actualizat la: 31.10.2020
    Scurta descriere a companiei

    Who we are
    We create the technology to connect the world.
    Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers, with the industry's most complete, end-to-end portfolio of products, services and licensing. We adhere to the highest ethical business standards as we create technology with social purpose, quality and integrity. Nokia is enabling the infrastructure for 5G and the Internet of Things to transform the human experience.

    What we do
    We are shaping the future of technology to transform the human experience.
    We are the heart of the connected world -- building extraordinary networks, devices, software and ecosystems. We continually reimagine technology to meet society’s many challenges and opportunities, making communities smarter and more sustainable, transportation safer, enterprises more agile.
    We keep an eye towards how our technology impacts people -- putting them in charge of their wellness, experiences, choices, lives, and the way they collaborate and explore the world around them.
    Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers with the industry's most complete, end-to-end portfolio of products, services and licensing.


    How we do it
    We have one of the industry’s broadest portfolio of information and communications technology, software, services and licensing.
    We are different from our competitors in many ways, but one in particular sets us apart – we have one of the industry’s most comprehensive portfolios and the experience to match in Mobile Networks, Fixed Networks, Nokia Software, IP/Optical Networks and Global Services.

    Cerinte

    Readiness to work in 247 environment

    Self-motivated to take accountability of defined tasks & deliverables, Deliver work with minimum supervision

    Strong phone and verbal communication etiquettes, skills along with active listening

    Proficiency in English is must. Conversant knowledge of other languages will be preferred.

    Proficiency in MS Excel with acumen of Analytics & reporting tools and software’s

    Familiarity with CRM systems and practices, Salesforce Preferred

    Familiarity in Sales Channel, Sales Process and Sales operations will be preferred.

    Former experience in tools & automation development will be added advantage

    Partner service orientation; Partner focus and adaptability to different personality types

    Advanced troubleshooting and Ability to multi-task, set priorities and manage time effectively

    Fast learner, Track record of over-achieving quota

    Team Player and Driving team members for excellence

    Bachelor’s degree in Information Technology/ Computer Science /Electronics and Telecommunications /Customer Management or equivalent

    Responsabilitati

    Providing first level contact and convey resolutions to partner’s queries

    Managing emails, inbound and outbound calls in a timely manner

    Following help-desk scripts and processes when handling different topics

    Identifying partners’ needs, clarify information, research every issue and providing solutions

    Properly escalating unresolved queries to the next level of support

    Tracking, routing and redirecting problems to correct resources

    Update partner data and produce activity reports

    Utilize excellent partner service skills and exceed partners’ expectations; Walking an extra mile to support the partner needs

    Walk partners through problem solving process; Follow up with partners, provide feedback and see problems through to resolution

    Ensure proper recording, documentation and closure

    Ensuring timely resolution and log maintenance

    Recommended procedure modifications or improvements

    Preserve and grow knowledge of help desk procedures, products and services

    Alte informatii

    What does Nokia offer you?

    • Market-competitive salary based on your skills

    • 3 annual bonuses (Performance, Christmas and Easter)

    • Meal tickets + extra food allowance

    • Monthly reimbursement for Sport, Wellness, Culture activities, Kindegarden/After-school expenses

    • Annual reimbursement for Dental/Eyeglasses/Lenses costs

    • Public Transport/Private Parking monthly allowance or bike/electrical scooter annual cost reimbursement

    • 24+ paid vacation days-off

    • Flexible time and teleworking

    • Private health and life insurance

    • Bookster

    • E-learning platforms such as NokiaEDU, Harvard ManageMentor, LinkedIn Learning etc. at your disposal for certified technical training and personal development

    • Everyday Excellence – Employee Recognition Program (awards can be redeemed via our online store)

    • Share in Success - Nokia’s voluntary employee share purchase plan

    • Personal Support Service (PSS) – free access to confidential and professional support and guidance on a range of emotional, practical and work-life topics

    • Events and conferences on technical matters but also on well-being at work and other general-purpose subjects

    • Access to Nokia Garage innovation space where you can express your technical creativity and implement new projects with support from local community

    • Relocation package for Timisoara non-residents

    • One of the highest employee referral bonuses on the market so you can bring your friends too :)

    If you want to take part of this adventure that will shape the future, join us. Apply now!

    If you have any questions, reach out to Denisa Vagner on LinkedIn.

    Nokia is an equal opportunity employer that is committed to diversity and inclusion.

    At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.