L2 SPOC

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

• Over 5 years of experience (in general)
• Technical profile bachelor’s degree is preferred
• Can demonstrate practical experience implementing solutions throughout SDLC phases (analysis, design, implementation and operations)
• Has organized delivery from a service management / team leading / project management perspective
• Business Analysis skills, including capability to understand and review written specifications (functional and non-functional requirements, architectural requirements, installa-tion/administration/user manuals)
• Knowledge at a basic level, of one or more of the key technologies used in the project: Java, Oracle database / SQL, WebLogic (or similar Java-based application servers),
• Capacity of understanding and assimilating concepts of Linux/Solaris/Unix, Windows OS, net-working technologies
• Shows strong communication skills during normal and critical situations
• Team player, good communicator, analytical thinking, problem solving orientation, capable to work under pressure
• Knowledge of planning and document editing tools (MS Project, MSOffice).
• Available to travel for meetings occasionally

• Act as a single point of contact by the customer for a portfolio of applications in hers/his responsibility
• Communicate with the customer during normal daily and crisis situations, on all required levels (mainly service management and business analysis, occasionally also at a basic technical level)
• Gather and structure any new requirements, functional and non-functional, and expectations from the customer
• Report to the customer and to the management of the project the status on a regular basis or promptly whenever an exceptional situation occurs
• Handle critical situations, establish priorities and steer the teams toward the right results
• Coordinate and integrate the ad-hoc built teams, to perform activities for the applications in hers/his responsibility, according to the operational procedures in place
• Manage planning, execution, control and closing phases for a new application release cycle
• Communicate at a basic technical level with deployment, testing and support technical teams, both internal and external
• Continually identify opportunities for improvement while executing the customer relationship management process
• Identify and manage risks and issues
• Properly use the tools that supports his/hers activities

• Motivating salary
• Stimulating working environment
• Medical insurance
• Annual team building
• Opportunities to learn and grow your skills
• Gym membership discount
• Subscriptions for online benefits and learning platforms