L2 Support - Monitoring Integration Specialist

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

Experience in Application Management Level 2 support or Application Deployment or Middleware Administration in last 1 year;
Basic knowledge of at least one monitoring system: Elastic Stack, OEM, Prometheus/Grafana, Dynatrace, Nagios or other monitoring system solution
Experience in Unix and bash scripting in last 1 year;
Experience with web service mechanism;
Basic knowledge on DB and querying is a must;
Basic knowledge on WebLogic (a definite plus) or other Application Server such as WebSphere, Tomcat, JBoss etc;
Basic knowledge of Web technologies: Protocols: HTTPS, TCP/IP, FTP, SOAP/REST; Data formats: XML/JSON/HTML; Scripting: JavaScript/PHP/Python
Basic knowledge of NW technology: VPN/LAN/WAN, Firewalls, NW Security, API Gateways, Load Balancers,
Basic knowledge of Java and of Java deployment technologies a definite plus.
Good knowledge of English;
ITIL background or certification is a plus

Perform day-by-day administration and monitoring of production systems;
Solve systems incidents in a timely manner, according to the SLA agreements, in Ticketing tool;
Perform analysis on incidents, perform root cause analysis for different issues;
Assign incidents that are in the queue, based on the knowledge of the colleagues;
Involve in the creation/update of internal procedures, recommending improvements when necessary;
Assist and offer support for new / ongoing projects;
Perform sanity checks for applications when they are scheduled;
Proactively involve in team activities/applications in order improve team performance;
Address and offer support for recurrent problems that occurs in systems supported;
Proactively analyze Unix logs and submit tasks to other parties when issues are being found;
Participate in business training held by different parties in order to improve business knowledge;
Improve internal processes;
Work in parallel on different tasks;
Involve and create automation processes by creating automated scripts and/or processes, in order to improve service quality (Convert manual reports to automated reports and Replace manual activities with automated ones, implement dashboards that can offer an overview of current systems);
Simplify the day by day work in order to continuously improve skills;
Perform analysis of the data flow / new features / functionality investigations, in connection with customer requirements;
Create cleanup flows and develop automated reports in order to sustain a powerful system;
Implement and document solution in order to prevent the incidents occurrences on the production systems;
Understanding of technical documentation, application functionalities and end2end flow ;
Availability for on-call activities and working outside of business hours, including weekend;
Team player, good communicator, analytical thinking, problem solving orientation, capable to work under pressure

• Motivating salary
• Stimulating working environment
• Medical insurance
• Annual team building
• Opportunities to learn and grow your skills
• Gym membership discount
• Subscriptions for online benefits and learning platforms