Intern opportunities for undergraduate students: Support Engineer

Employer: Microsoft
Domain:
  • IT Hardware
  • IT Software
  • Job type: internship
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 29.10.2020
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more about Jobs at Microsoft Romania and apply.

    Requirements

    Requirements

    On track to graduate in 2022 - currently enrolled in a Bachelor's or Master's degree program and maintaining student status throughout the internship;
    Duration 3 months – part-time (March - May 2021);
    Excellent command in English/French/German - ideally two of those languages; 
    Excellent communication skills and strong writing and presentation skills 

    Excellent communication skills and customer skills desired
    Passion for technology, both consumer and enterprise 
    Ability to manage executive relationships, both internally and with customers, to create business transformation
    Competency in Analytical Problem Solving;

    Please ensure you are uploading your CV (in English) in order to be considered for the role.

    Responsibilities

    Overview

    Support Engineers serve as the first point of contact for Microsoft’s customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.

    About the role:

    Working as a Technical/Support Engineer Intern for Microsoft was truly empowering!

    “The internship at Microsoft Romania was my first ever true work experience. Being an engineering student close to finishing studies, gathering true work life experience was essential for the start of my career and I am very happy that Microsoft chose to trust me. As a Technical Engineer not only I had the opportunity to learn new and exciting stuff, some of which helped me in the final University year, but also to develop myself as a person and to learn how the hidden heroes that keep the IT world running do their job day by day. After this amazing experience it's no wonder that I decided to remain with Microsoft in it's Aspire Experience Program as a Premier Field Engineer. I am excited to see how I will develop next amongst the awesome people here.” – Petrut Belingher, Microsoft Romania
     
    What will I do as an Intern?

    As an intern you will be trained on our major technologies like Cloud Computing, Operating Systems, Databases and many more. You will then apply the learnings by shadowing our Technical Experts in solving high complexity technical cases for our customers. Moreover, you will be attending soft skills trainings, focusing on communication and customer satisfaction.

    About Microsoft Customer Service and Support:

    Our technical engineers work within Microsoft Romania’s Customer Service and Support, which officially launched on February 1st, 2007 by Microsoft’s Chairman Bill Gates. Today, the center employs more than 600 IT professionals and delivers advanced technical support and services for Microsoft corporate customers, partners and developer communities from all over Europe, Middle East and Africa (EMEA). The services center is continuously expanding, building on top of its excellent reputation and the ability to attract the best specialists from Romania.


    Importance of the Customer Service and Support (CSS) for Microsoft and its customers:

    CSS provides advanced technical expertise, troubleshooting and advisories on the most effective use of Microsoft Cloud solutions and services (i.e. Azure, Office 365) and traditional on premises products (i.e. Windows, SQL, Networking, Exchange, Skype for Business, Office) for Microsoft’s most important enterprise customers.

    The Romanian site is the biggest Microsoft service center of its type in Europe, Middle East and Africa. CSS Romania is part of the Customer Services and Support (CSS) organization in Microsoft, which employs more than 3,000 professionals in EMEA.

    Other info

    Do you want to work on a meaningful and impactful project and make a difference? Are you willing to learn from others and open to new ideas? Do you want to support others to succeed and operate in a highly collaborative and global environment? If this sounds like you, Microsoft would like to invite you to come join us as you are, where you can find more than just a job.