Application Support

Angajator: Societe Generale European Business Services
  • IT Software
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
  • Actualizat la: 27.10.2020

    Your Mission:
    As an Application Support Engineer in a very rich and dynamic environment, you will work closely with the developments team.You will be in charge of the functional and technical support of the production environments. Your Role in a Nutshell: Daily support tasks (90%): · Technical and functional support of the production; · Monitoring and request / Incident management; · Pick-up calls on a shared hotline; · Features explanations; · Knowledge transfer for new joiners and users; · Crisis management if needed; Release management (5%): · Study release impacts on production; · Install applicative packages coming from development team on pre-pre-production environment; · Install new version in production and ensure post deployment checks; Continuous improvement (5%): · Reach for a full automation of manual tasks, delivery process and monitoring A little about You:

    • Finance functional knowledge or technical background in sql/unix (1 at least);
    · At least 2-3 years experience in support; · Good knowledge on Unix, SQL and finance;
    • Good command of English, both written and spoken. French would be a plus.
    We also value: · Good analytical skills and ability to summarize key messages; · Good communication skills, adaptability and self control; · Client-driven approach & service oriented; · High autonomy and ability to work in a stressful environment, rigor, cooperation and team spirit. Besides a career what else we offer:
    • Competitive remuneration based on qualifications and seniority;
    • Yearly bonus per company policy;
    • Discounts for retailers;
    • Medical services and life insurance;
    • Private pension contribution;
    • A modern working environment: open, informal, fun atmosphere;
    • Continuous training and development programs.