Account Manager Cluj

Over 70 years of experience and the most finely meshed international network have made Coface a reference in credit insurance, risk management, and the global economy.
With the ambition to become the agile, global trade credit insurance partner in the industry, Coface’s ~4,100 experts work to the beat of the world economy, supporting ~50,000 clients in building successful, growing and dynamic businesses across 200 countries.
The Group’s services and solutions protect and help companies take credit decisions to improve their ability to sell on both their domestic and export markets
OUR FOUR PRIORITIES
Attract talented people
Train experts
Provide visibility to our staff
Recognise and reward performance

Requirements:
• Previous experience in a similar position of at least 3 years
• Flexibility in thinking and great customer orientation
• Empathy and responsiveness
• Very good oral and written communication skills
• Very good organizing skills
• Good knowledge of Microsoft Office, Outlook, Internet
• Very good command of English (advanced level)
• Knowledge in financial analysis, accounting, business acumen
• Ability to write reports to summarize and clarify information
• Resistance to prolonged intellectual effort

Responsibilities:
• Manage relations with Coface insured customers for insurance contracts signed
• Specific tasks according to the calendar and portfolio segmentation: welcome visit, periodic
visits and calls, renewal actions
• permanent support for the customer regarding the contract (explaining contract terms,
explain the working procedure, represent the clients’ interests inside Coface)
• Keep close contact and establish personal relationship with the clients in order to assure
the expected portfolio renewal rate
• Propose and negotiate with the client the renewal offer taking into account the renewal
rules in place, the clients request and the contract’s performance
• Identify upsell and cross-sell possibilities related to the client’s business
• Actively promote Coface innovations that could provide added-value for the client
• Update the specific CRM applications
• Provide reports and information regarding the portfolio managed