IT Customer Support Officer with French

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Angajator: Accenture
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.10.2020
    Remote work: On-site
    Scurta descriere a companiei

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Cerinte

    • You are fluent in French & English;
    • You are familiar with MS Word, MS Excel, MS Outlook;
    • You are not experienced in the job field, but you want to develop your skills together with our professionals;
    • You are a team player with good communication skills;
    • You are self-motivated, with a positive attitude and approach;
    • You are able to solve urgent matters and work under pressure;
    • You are responsible in a work environment

    Responsabilitati

    • Support end user in day by day operations with specific applications, operating system, hardware and software;
    • Receive and make calls, chats, emails and self-service contacts, collect information applying check list;
    • Classify requests/incidents and provide initial support and triage;
    • Research of required information using available resources, user guides and match complaints with Known Errors and Problems;
    • Categorize and document cases per required standards;
    • Identify and escalate priority issues;
    • Support in using application functionalities, identification of possible workaround;
    • Route cases that are not in scope or not resolvable to next levels of support;
    • Handle operational queries with a sense of urgency while meeting required quality metrics;
    • Resolve incidents and service requests using step by step documentation.

    Alte informatii

    • Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;
    • Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;
    • Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
    • Opportunity to be involved in sports activities and volunteering initiatives.

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