Customer support (reservations) with French - Remote
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PROFESSIONAL, lider pe piata agentiilor de Resurse Umane din Romania, ofera clientilor sai servicii complete in domeniul resurselor umane: recrutare, testare, selectie si plasare de personal, leasing de personal, assessment & development centers, evaluare de personal, audit organizational si training.
- C1/C2 level of French language (plus B1/B2 level English);
- Experience: Background in Customer Support in either retail or contact centers;
- Focus on Customer Loyalty;
- Motivation: Highly motivated and passionate about connecting to the customer;
- Openness: Growth mindset, open to new ideas, embrace feedback & coaching and challenge our beliefs to deliver exceptional customer experience;
- Communication: Strong verbal and written communication skills;
- Professionalism and teamwork: good people and interpersonal skills to build effective relationships. Maintain calmness under pressure;
- Analytical: Attention to detail and ability to interpret information making sound recommendations;
- Knowledge retention: ability to learn and retain knowledge of our products or services;
- Industry advantages: travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential.
- Supporting our Customers: Inbound/Outbound Phone, Chat, Email, understand our customers to provide workable solutions;
- Ownership: You will aim to understand customer needs delivering the right solution first time, every time;
- Partner education: You will enable our Partners to optimize their property listing(s) potential through education, position relevant products, tools or services;
- Traveler education: Inform our Travelers how to search, enquire, book and stay at one of our 2 million unique places to stay;
- Advocate for customer needs by developing & pitching new ideas - playing your role in revolutionizing the travel industry!
- Markets: Supporting our French speaking customers, partners or travelers;
- Participation: Share feedback with Management on issues related to performance, team morale and customer insights;