Customer support (reservations) with German - Remote
Acest job nu mai este activ!Vezi toate job-urile Professional active.Vezi toate job-urile Customer support (reservations) with German - Remote active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Telecomunicatii active pe Hipo.roVezi toate job-urile in Turism active pe Hipo.ro |
Angajator: | Professional |
Domeniu: |
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Tip job: | freelancer-colaborator |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 01.11.2020 |
Remote work: | On-site |
Professional represents for over 25 years, the most performing Romanian approach of complete human resources services on the market.
We define our approach and evolution through key-words like professionalism, dedication, promptitude, flexibility and ethics. We take pride of a reputation that obliges and challenges us to discover and develop new methods, designed to respond to our clients need.
- C1/C2 level of German language (plus B1/B2 level English);
- Experience: Background in Customer Support in either retail or contact centers;
- Focus on Customer Loyalty;
- Motivation: Highly motivated and passionate about connecting to the customer;
- Openness: Growth mindset, open to new ideas, embrace feedback & coaching and challenge our beliefs to deliver exceptional customer experience;
- Communication: Strong verbal and written communication skills;
- Professionalism and teamwork: good people and interpersonal skills to build effective relationships. Maintain calmness under pressure;
- Analytical: Attention to detail and ability to interpret information making sound recommendations;
- Knowledge retention: ability to learn and retain knowledge of our products or services;
- Industry advantages: travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential.
- Supporting our Customers: Inbound/Outbound Phone, Chat, Email, understand our customers to provide workable solutions;
- Ownership: You will aim to understand customer needs delivering the right solution first time, every time;
- Partner education: You will enable our Partners to optimize their property listing(s) potential through education, position relevant products, tools or services;
- Traveler education: Inform our Travelers how to search, enquire, book and stay at one of our 2 million unique places to stay;
- Advocate for customer needs by developing & pitching new ideas - playing your role in revolutionizing the travel industry!
- Markets: Supporting our German speaking customers, partners or travelers;
- Participation: Share feedback with Management on issues related to performance, team morale and customer insights;
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