Customer support (reservations) with German - Remote

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Angajator: Professional
Domeniu:
  • Customer support - Client service
  • Telecomunicatii
  • Turism
  • Tip job: project-based
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 01.11.2020
    Scurta descriere a companiei

    PROFESSIONAL, lider pe piata agentiilor de Resurse Umane din Romania, ofera clientilor sai servicii complete in domeniul resurselor umane: recrutare, testare, selectie si plasare de personal, leasing de personal, assessment & development centers, evaluare de personal, audit organizational si training.

    Cerinte

    - C1/C2 level of German language (plus B1/B2 level English);
    - Experience: Background in Customer Support in either retail or contact centers;
    - Focus on Customer Loyalty;
    - Motivation: Highly motivated and passionate about connecting to the customer;
    - Openness: Growth mindset, open to new ideas, embrace feedback & coaching and challenge our beliefs to deliver exceptional customer experience;
    - Communication: Strong verbal and written communication skills;
    - Professionalism and teamwork: good people and interpersonal skills to build effective relationships. Maintain calmness under pressure;
    - Analytical: Attention to detail and ability to interpret information making sound recommendations;
    - Knowledge retention: ability to learn and retain knowledge of our products or services;
    - Industry advantages: travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential.

    Responsabilitati

    - Supporting our Customers: Inbound/Outbound Phone, Chat, Email, understand our customers to provide workable solutions;
    - Ownership: You will aim to understand customer needs delivering the right solution first time, every time;
    - Partner education: You will enable our Partners to optimize their property listing(s) potential through education, position relevant products, tools or services;
    - Traveler education: Inform our Travelers how to search, enquire, book and stay at one of our 2 million unique places to stay;
    - Advocate for customer needs by developing & pitching new ideas - playing your role in revolutionizing the travel industry!
    - Markets: Supporting our German speaking customers, partners or travelers;
    - Participation: Share feedback with Management on issues related to performance, team morale and customer insights;

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