Credit and Collections Analyst with German (C1)
Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.Cerinte
Fluent in German (C1);
Minimum 2 years Collections/Credit Experience;
Strong Analytical Skills;
Experience working with Bank Guarantees, Letter of Credits and Cash Against Documents;
Organization skills – can plan, execute, and control multiple tasks;
Communication skills – excellent written and verbal presentation skills; good listening skills;
SAP experience desired;
Proficient in Microsoft Office.
Approve customer credit applications within authority defined by CSD Standards;
Perform credit analysis/evaluation for new customers within defined guidelines and existing policies and procedures;
Escalate credit applications approvals that exceed authorization;
Approve credit extensions or order referrals (credit blocks and service holds) on customer accounts;
Interface with Team Lead and Global Manager to ensure consistent application of policies, procedures, and performance metrics.
Effectively identify and resolve client issues preventing payment, which may include research within multiple systems/tools, examining historical data and payment history, along with the ability to communicate such while collecting monies owed;
Monitor and identify delinquent accounts including contacting all past due customers within a calendar month and/or aging period utilizing AR report to resolve problem accounts;
Place calls to customers to request payment (Collection calls), handle credit approvals and credit blocks within authorized limits, and according to table of authorities;
Log all calls /communications (outbound and inbound), outcomes, next steps, actions.
Provide direction for cash application.
Escalate disputes/deductions for resolution to support areas (Customer Care, Sales, Service) using communication tools in place;
Research unapplied cash payments;
Respond to customer information requests (invoices, statements, dunning)
Issue refunds as defined by existing policies and procedures.
Only eligible candidates will be contacted in a maximum of 2 weeks. All information will be treated as strictly confidential.