Airline Travel Advisor with Spanish
Acest job nu mai este activ!Vezi toate job-urile Concentrix + Webhelp active.Vezi toate job-urile Airline Travel Advisor with Spanish active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Concentrix + Webhelp |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 27.04.2021 |
Remote work: | On-site |
We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.
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Your role will be to:
Assist customers across multiple channels
Attract potential clients by answering product & service questions; suggest information about products & services
Follow up on pending /overdue payments
Handle enquiries and provide timely responses, manage requests, and activate subscriptions
Take care of communication distribution requirements
Maintain customer records by updating CRM
Identify and escalate improvement opportunities
Ensure a rapid transmission of any accreditation related matter to the market
Support Agency Management process including making required changes in all associated systems
Manage Risk Management process including irregularities, financial assessments, financial security, suspension, defaults, terminations, and reinstatements
Handle customer recoveries highlighted through Accreditation Satisfaction surveys with a continuous improvement mindset
Ensure that the degree of satisfaction meets the customer and company requirements
What you need for the job:
Fluency in English and one of the following: Spanish
Excellent interpersonal skills and ability to communicate effectively with internal or external stakeholders at all levels from different cultures and backgrounds
Strong CRM knowledge and proficiency in MS Office
Be result driven and demonstrate personal integrity
Proactive approach to problem solving
Ability to work as a strong team player in a dynamic, multi-cultural environment
What you will get in return:
Attractive salary package, including various flexible benefits (for example: meal tickets, monthly transportation discount, etc.), monthly bonuses
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