Airline Travel Advisor with Spanish

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Vezi toate job-urile Airline Travel Advisor with Spanish active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Concentrix + Webhelp
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 27.04.2021
    Remote work: On-site
    Scurta descriere a companiei

    We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.

    Cerinte

    Your role will be to:

     Assist customers across multiple channels
     Attract potential clients by answering product & service questions; suggest information about products & services
     Follow up on pending /overdue payments
     Handle enquiries and provide timely responses, manage requests, and activate subscriptions
     Take care of communication distribution requirements
     Maintain customer records by updating CRM
     Identify and escalate improvement opportunities
     Ensure a rapid transmission of any accreditation related matter to the market
     Support Agency Management process including making required changes in all associated systems
     Manage Risk Management process including irregularities, financial assessments, financial security, suspension, defaults, terminations, and reinstatements
     Handle customer recoveries highlighted through Accreditation Satisfaction surveys with a continuous improvement mindset
     Ensure that the degree of satisfaction meets the customer and company requirements

    Responsabilitati

    What you need for the job:

     Fluency in English and one of the following: Spanish
     Excellent interpersonal skills and ability to communicate effectively with internal or external stakeholders at all levels from different cultures and backgrounds
     Strong CRM knowledge and proficiency in MS Office
     Be result driven and demonstrate personal integrity
     Proactive approach to problem solving
     Ability to work as a strong team player in a dynamic, multi-cultural environment

    Alte informatii

    What you will get in return:

    Attractive salary package, including various flexible benefits (for example: meal tickets, monthly transportation discount, etc.), monthly bonuses

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    BUCURESTI,

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