Airline Travel Advisor with Spanish
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Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.
Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more han 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Your role will be to:
Assist customers across multiple channels
Attract potential clients by answering product & service questions; suggest information about products & services
Follow up on pending /overdue payments
Handle enquiries and provide timely responses, manage requests, and activate subscriptions
Take care of communication distribution requirements
Maintain customer records by updating CRM
Identify and escalate improvement opportunities
Ensure a rapid transmission of any accreditation related matter to the market
Support Agency Management process including making required changes in all associated systems
Manage Risk Management process including irregularities, financial assessments, financial security, suspension, defaults, terminations, and reinstatements
Handle customer recoveries highlighted through Accreditation Satisfaction surveys with a continuous improvement mindset
Ensure that the degree of satisfaction meets the customer and company requirements
What you need for the job:
Fluency in English and one of the following: Spanish
Excellent interpersonal skills and ability to communicate effectively with internal or external stakeholders at all levels from different cultures and backgrounds
Strong CRM knowledge and proficiency in MS Office
Be result driven and demonstrate personal integrity
Proactive approach to problem solving
Ability to work as a strong team player in a dynamic, multi-cultural environment
What you will get in return:
Attractive salary package, including various flexible benefits (for example: meal tickets, monthly transportation discount, etc.), monthly bonuses