HR Contact Centre with Ukrainian

Angajator: British American Tobacco
Domeniu:
  • Customer support - Client service
  • Resurse Umane - Psihologie
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 29.10.2020
    Scurta descriere a companiei

    British American Tobacco is a leading tobacco group, with brands sold in more than 200 markets. We employ more than 57,000 people and, with over 200 brands in our portfolio, we make the cigarette chosen by one in eight of the world’s one billion adult smokers. We hold robust market positions in each of our four regions – Americas; Asia-Pacific; Eastern Europe, Middle East and Africa; and Western Europe – and we are leaders in more than 60 markets.

    Cerinte

    Bachelor's Degree in a relevant area;
    Experience in HR with an understanding of HR practices and polices;
    English, Ukrainian, Russian language proficiency;
    Customer-oriented;
    Advanced Microsoft Office skills;
    Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems;
    Demonstrates excellent verbal and written communications across different audiences and channels.

    Responsabilitati

    Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
    Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;
    Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions;
    Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
    Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
    Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers.

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