Front Office Manager

VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

- Education: Undergraduate degree;
- Min years of experience: 5 years line management experience leading a team or department;
- Domain experience: RAN, Transmission, Core, FTTH and IP;
- Deep understanding of Telecoms delivery process, models, and strategy; Telecoms market insight;
- Excellent social and communication skills;
- Financial acumen and skills;
- Formulating strategies and concepts;
- Adhering to principles and values;
- Leading, supervising, and responding to change in a high pace environment.

- Drive performance of the Front Office organisation ensuring SLA/KPI targets are achieved;
- You will ensure effective and efficient service delivery execution through cooperation and collaboration;
- Build a work environment where colleagues can speak up and take courageous fact based decisions;
- Ensure your team has the right competencies to perform their job and are developing new skills to meet our customer demands, e.g. moving to 5G, developing Automation competence;
- Look after unit financial performance within the Front Office, ensuring the team spending remains within budget;
- Lead by example, showing empathy and humanness;
- Be willing to take a calculated risk and execute speedily;
- Develop culture of continuous improvement and a positive environment where colleagues can be innovative.