Junior Infrastructure Engineer

Employer: Emia.com
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 31.10.2020
    Short company description

    Well, if you’re reading this it means that now we need to woo you. So here goes…

    Our projects are smart, so you’ll never get bored. Our office is dashing, the team is witty, creative and fun. That means you’ll get to spend your time productively in a relaxed environment. We love bright people with cool personalities and we also encourage an out-of-the-box mindset. If you feel you’re positively unique, you’ll fit right in.

    What do we do, you ask? We provide technological resources for the digital advertising industry. Collaboration and communication between departments is key, allowing us to provide the smoothest solutions to every individual marketing campaign that comes our way.

    And to end this description with a typical “blind date cliché” but an unquestionably true one: WE DO WHAT WE LOVE AND WE LOVE WHAT WE DO!

    If you’re ready to spice things up a notch, apply for one of our open positions and go to emiadotcom to get to know us a little better.

    Requirements

    Linux servers infrastructure monitoring;
    Linux OS investigation and troubleshooting;
    Work with virtualization systems;
    Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3;
    Be the single point of contact for managed tickets and follow-up on the solutions proposed by clients, providers, or Level 2/3;
    Keep an orderly track and update the monitoring system with any new services provided to the clients;
    Create and keep a track of troubleshooting procedures/processes and ask for automation when needed;
    Work with domains, settings of DNS/rDNS, advanced check-ups for clients, etc;
    Constant focus on learning, developing new skills, and involving in more complex tickets, as well as asking for training from the upper support team

    Responsibilities

    Offer high-quality client service and monitoring;
    Proactive involvement towards clients and providers;
    Offer e-mail/chat support for providers and clients through Skype and web-chat;
    Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3;
    Be a single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3;
    Keep the client informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client;
    Keep an orderly track and update the monitoring system with any new services provided to the clients;
    Create and keep a track of troubleshooting procedures/processes and ask for automation or required training from Level 3 Support team;
    Learn, develop professionally, and get involved in solving more complex tickets (domains, settings of DNS/rDNS, advanced check-ups for clients, etc.).