Quality Assurance Manager

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Angajator: I.FUTURE
Domeniu:
  • Altele
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 26.10.2020

    We are looking for a Quality & Training Manager for our client, a global organization with centers in 7 countries from 3 different continents. The company serves a large portfolio of clients, in various areas such as gaming, high tech, travel, retail, finance, and other key industries.

    Perfect Candidate:

    • Proven experience as manager/ quality manager
    • BPO Experience; Drive and knowledge in customer experience
    • In-depth understanding of quality control procedures and training
    • Working knowledge of data analysis/statistical quality methods
    • Knowledge of Kaizen, Six Sigma, Lean methodologies – would be an advantage
    • Certified CAPM/ PMP is a plus/ Certification of quality control is an advantage (ISO 9000 etc.)
    • Conscientious and responsible
    • A keen eye for detail and a results-driven approach
    • Outstanding communication skills
    • Excellent organizational and leadership skills
    • Knowledgeable in MS Office
    • Advanced English skills

    The job holder is responsible for the management, implementation, alignment, and continuous improvement of the quality process management across Conectys Operations.

    Responsibilities:

    • Sets standards for Quality and Training processes across company locations and monitors their implementation and adherence in Operations
    • Understand client needs and requirements to develop effective quality control processes
    • Devise and review specifications for products/ services to ensure best practices are generated and followed
    • Supervise Quality and Training Coordinators activities across locations, global Quality Auditors and global Training Specialists and monitors performance, provides guidance and feedback
    • Oversee all product development procedures to identify deviations from quality standards
    • Keep accurate documentation and coordinate performance of statistical analyses
    • Solicit feedback from stakeholders to assess whether their requirements are met
    • Submit detailed reports to appropriate stakeholders
    • Be on the lookout for opportunities for improvement and develop new efficient procedures.

    Company Benefits:

    • No. holidays & other free days: 21 days/year
    • Medical insurance – private clinic subscription
    • Meal allowance
    • Performance bonus
    • Multicultural environment and exposure
    • Possibilities to grow & develop professionally


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