Customer Support Specialist with French&English
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Employer: | COMDATA GLOBAL CLIENTS DIVISION IN ROMANIA |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 05.12.2020 |
Remote work: | On-site |
The new Multilingual Centre will allow Comdata to be one of the most important multi-lingual BPO providers in Romania. Comdata have been helping clients to maximize their customer value since 1987.
Requirements
Advanced French and English
Ability to provide high levels of customer support at all times
Strong interpersonal and communication skills
Problem solving oriented
Ability to work well in a team as well as on your own
Basic IT skills, including using multiple operating systems
Ready to work full time on flexible 8-hr shifts schedule and rotating weekends in order to cover 24/7
Solving client's requests via email, chat and phone call
Working with internal and client provided ticketing system
Ensuring all communication is handled professionally and promptly but with a human touch
Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
Building a special connection with customers and providing exceptional service
Benefits
Come to Comdata! We have attractive compensation and incentives:
Fixed salary: 3600 RON net
Night shift bonus: 25% more for each hour worked on the night shift.
Meal Tickets
Free Coffee and Tea
Free NETFLIX subscription
Transportation allowance and UBER ride for night shifts only;
Free health insurance Package at Regina Maria
Relax areas
Baby birth package
We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance:
Onsite Massage;
Free Fruits Twice a Week;
Gym subscription at SWEAT
Dynamic Intelligent Chairs
Great Air Quality in the Office
Psychologist in the Office
Comdata, a leading innovative global service provider in Customer Interaction and Process Management is opening a new multilingual site, situated in the newest building office in Bucharest, The Light One (Politehnicii area).
The new Multilingual Centre will allow Comdata to be one of the most important multilingual BPO providers in Romania. Comdata has been helping clients to maximize their customer value since 1987. Combining an international footprint with strong local expertise, our teams of over 50,000 passionate employees work in 30 languages across 4 continents and 22 countries.
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