Customer Support Specialist with French&English

Employer: COMDATA GLOBAL CLIENTS DIVISION IN ROMANIA
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 27.11.2020
    Short company description

    The new Multilingual Centre will allow Comdata to be one of the most important multi-lingual BPO providers in Romania. Comdata have been helping clients to maximize their customer value since 1987.

    Requirements

    Advanced French and English
    Ability to provide high levels of customer support at all times
    Strong interpersonal and communication skills
    Problem solving oriented
    Ability to work well in a team as well as on your own
    Basic IT skills, including using multiple operating systems
    Ready to work full time on flexible 8-hr shifts schedule and rotating weekends in order to cover 24/7

    Responsibilities

    Solving client's requests via email, chat and phone call
    Working with internal and client provided ticketing system
    Ensuring all communication is handled professionally and promptly but with a human touch
    Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
    Building a special connection with customers and providing exceptional service

    Other info

    Benefits

    Come to Comdata! We have attractive compensation and incentives:

    Fixed salary: 3600 RON net
    Night shift bonus: 25% more for each hour worked on the night shift.
    Meal Tickets
    Free Coffee and Tea
    Free NETFLIX subscription
    Transportation allowance and UBER ride for night shifts only;
    Free health insurance Package at Regina Maria
    Relax areas
    Baby birth package

    We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance:
    Onsite Massage;

    Free Fruits Twice a Week;
    Gym subscription at SWEAT
    Dynamic Intelligent Chairs
    Great Air Quality in the Office
    Psychologist in the Office

    Comdata, a leading innovative global service provider in Customer Interaction and Process Management is opening a new multilingual site, situated in the newest building office in Bucharest, The Light One (Politehnicii area).
    The new Multilingual Centre will allow Comdata to be one of the most important multilingual BPO providers in Romania. Comdata has been helping clients to maximize their customer value since 1987. Combining an international footprint with strong local expertise, our teams of over 50,000 passionate employees work in 30 languages across 4 continents and 22 countries.