Technical Advisor with English (Cluj-Napoca)

Employer: SYKES
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Cluj Napoca
  • nationwide
    Updated at: 20.09.2020
    Short company description

    Requirements

    Experience and Requirements:

    • Advanced level of English: at least C1 verbal and written
    • Minimum 1 year of generating reports and analyzing data with Microsoft Excel

    • To be professional and courteous with strong customer service orientation
    • Strong knowledge of Microsoft Office
    • Technical proficiency – business software familiarity, contact center systems and internet navigation
    • IT knowledge is preferred
    • Logical and analytical competencies
    • A proactive and innovative approach
    • Ability to interact professionally with individuals from various backgrounds
    • Strong organizational skills
    • Ability to multitask

    Responsibilities

    Activities and Responsibilities:

    • To respond efficiently to all customers’ enquiries within given timescales
    • To develop and maintain a full technical knowledge of client products and services
    • To be able to recognize when a problem or query should be transferred to another department or a more senior colleague
    • To deal with all correspondence as required
    • To accurately log all e-mails and chats
    • To responsibly maintain and update all job-related administrative forms
    • To consult product manuals and advise customers of appropriate options and • solutions
    • To run reports and provide status updates to the supervisors

    Other info

    Join Sykes team professionals and we will offer you:

    • A professional development through training programs for modern technologies and customer management
    • Exposure to a multicultural environment
    • Coaching opportunities
    • Real possibilities of career development
    • Attractive salary package and medical benefits
    • A modern, dynamic and friendly working environment


    About Us:

    SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.