IT Support Specialist

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Employer: Federal-Mogul Motorparts
  • IT Hardware
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 22.09.2020

    Job Responsibilities:
    - Install and configure computers according to bank standards;
    - Provides primary technical support for peripheral IT equipment (scanners, printers, landlines, etc.);
    - Troubleshoot software and hardware failures including by replacing defective components;
    - Uses applications for infrastructure management and remote connection to intervene remotely;
    - Solve problems assigned through internal Helpdesk applications;
    - Resolves incidents assigned / reported by customers according to the area of responsibility;
    - Collaborates with colleagues to solve customer problems (related to their PC) if requested by the hierarchical superior;
    - Prepares activity reports, according to the norms and procedures;

    What are we looking for?
    - Excellent written and verbal communication skills in English;
    - Basic knowledge in the chosen field;
    - Ability and initiative to solve problems and suggest solutions;
    - Willingness to learn and to adapt to new situations;
    - Capability to be proactive and goal-oriented.
    - Microsoft Windows knowledge (installation, configuration, troubleshooting);
    - Microsoft Office skills (applications installation, general configuration, Outlook email configuration);
    - Minimum knowledge about Active Directory (Group Policy, DNS, startup-scripts, Groups Management);
    - Ability to differentiate problems caused by software, hardware, communications network;
    - Average knowledge of network and standard diagnostic applications (ping, tracert, telnet, netstat, proxy, etc.) and structured cabling (ability to connect equipment to the network directly or through switches);
    - Knowledge of computer and peripheral architecture and the ability to search and install drivers and firmware needed for them;

    Contract agreement
    - The contract will be at the begining on determined period of three months, with the posibility of extantion to undetermined.