Customer Onboarding Specialist

Employer: Emerson Croft
Domain:
  • Marketing
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • nationwide
    Updated at: 25.09.2020
    Short company description

    We are a Silicon Valley recruitment firm that powers companies used daily by millions of users. We work out of offices on 3 continents, with the majority of us working remotely from home or coworking spaces.

    Requirements

    2+ years’ experience supporting an enterprise SaaS solution
    Bachelor Degree in Business or STEM
    Superb phone, chat and email etiquette
    Excellent troubleshooting, documentation and communication skills – both oral and written
    Ability to act in a responsive and sensitive manner to all customer inquiries
    Ability to think outside of the box and find creative ways to solve problems

    Responsibilities

    Become an expert in our partner's applications
    Onboard new clients, demonstrate features as needed and ensure they are comfortable using the application
    Prioritize, answer, and implement creative solutions for customers
    Timely and accurately resolving Tier 1 and 2 issues; helping customers with anything from password resets to troubleshooting and replicating product issues reported by customers
    Collaborate with Engineering and Product resources to escalate critical issues
    Translate technical speak and troubleshooting steps in a way that anyone could understand
    Gather feedback: our product team loves to crank out features that our users are asking for
    Author knowledge base articles for internal and external use
    Light quality assurance of our product

    Other info

    We are growing exponentially, and looking for fiercely independent and self-motivated people who can thrive in the comfort of their own work-space, on their own hours.

    The company culture is intense, but professionally and personally rewarding. You’ll own projects, be expected to contribute ideas at a high level, and execute. Best of all, working in a remote setting allows you to spend less time in meetings and more time doing the things you love.