Service Desk Analyst - Office 365 with German

Employer: HRS Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • nationwide
    Updated at: 01.10.2020
    Short company description

    Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

    Requirements

    - Proven work experience as a Technical Support Engineer, Service Desk, IT - Help Desk Technician or similar role;
    - Hands-on experience with Microsoft Ofice 365;
    - Excellent written and verbal communications skills in German and also English;
    - Excellent Networking skills (DNS, DHCP, TCP/IP);
    - Highly proactive with a can-do approach.

    Responsibilities

    - Take ownership of customer issues reported and seeing problems through to resolution;
    - Co-administer cloud-based Office 365 platform, primarily OneDrive, Skype for Business, MS Office, MS Teams, Outlook and Exchange;
    - Manage Active Directory (AD) accounts;
    - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
    - Liaise with other members of the senior team to ensure that all tasks are resolved in a timely and acceptable manner, escalating and briefing effectively where necessary;
    - Maintain jovial relationships with clients.

    Other info

    - Bonuses for your performance;
    - Medical subscription;
    - Flexible Working environment & Work From Home.