Customer Service Support

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Angajator: qpas
  • Customer support - Client service
  • Farmacie - Medicina
  • Vanzari
  • Tip job: project-based
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 27.09.2020
    Scurta descriere a companiei

    Nothing is impossible. Every person has its place. Our role is to bring them together, with dedication and responsibility. Through expertise and concrete tools, we make sure that well find the right one for you. And we are doing so by personally knowing the candidates and the companies, evaluating them thoroughly and then searching what fits them best.


    • University degree;
    • Minim 1-year experience in a similar job;
    • Basic accounting knowledge;
    • English language level at least medium;
    • Knowledge of technical tools like: MS Office;
    • Knowledge of Reporting tools, Navision and Set2Sell is a plus;
    • Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers;
    • The ability to be flexible and creative in dealing with customers;
    • Dedicated to meeting the expectations and requirements of internal and external customers;
    • Can quickly ¬find common ground and solve problems;
    • Active listening and patience to hear people out.


    • Ensure the development of customers and sales in the dedicated area by selling proactively through phone;
    • Serve and provide the best in class customer service experience to our customers;
    • Customer Service Representative makes the customer interested in what he/she is selling and turn that interest into a sale. It makes outbound calls or accepts incoming calls to describe the products explain the benefits of these products and answer their customer’s questions;
    • Telesales activity with a specific portfolio of clients’ every day;
    • Maintaining a close relationship with sales consultants for the same portfolio of clients in order to secure accurate orders and products for their clients;
    • Provide assistance to Sales Team on routine inquiries and information requests;
    • Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers;
    • Follow collections from customers and exceeding their payment deadlines;
    • Stock follow-up, adjusting the orders accordingly;
    • Maintaining a direct relationship with: distributors orders’ team, direct customers, responsible persons from warehouse;
    • Supports sales managers by tracking, investigating, and reporting sales information; resolving problems;
    • Follow up clients’ database (working on Set2Sell);
    • Implementing the commercial policies;
    • Informing for any changes (formula or packaging) at existing products;
    • Invoices corrections – queries from customers;
    • Manages the order realizing;
    • Manages claims from customers by solving or redirecting accordingly.

    Alte informatii

    Other information:
    The recruitment process will be conducted through QPAS - Recruitment Company.
    Only eligible candidates will be contacted.

    By applying to this job, we are deemed to have your default consent to the processing of personal data by QPAS, pursuant to Regulation (EU) 2016/679.