Global Service Owner (Applications) with English

Employer: I.FUTURE
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 23.11.2020

    Perfect Candidate

    • Bachelor’s degree in the related field, or equivalent work experience
    • Several years of experience in IT service management, software engineering and/or solutions development or other related areas
    • Several years of professional experiences in project management and leadership
    • Broad knowledge of named applications types
    • Profound knowledge in database structure and architecture
    • Consulting capabilities to transform IT requirements into actionable measures
    • Deep Service-specific technical knowledge, communication, coordination, and organizational skills
    • Broad skills in the Software development environment
    • Deep understanding of risk evaluation and impact in IT environments for change activities
    • Profound experiences in leading people (virtual/local)
    • Exceptional analytical capabilities, communication skills, and intercultural competence

    Responsibilities

    • Taken over global responsibility of Bosch Service Solutions established Applications (Ticketing-, E-Mail response management, optical character recognition services and furthermore)
    • Definition of guidelines, establishing tools and processes for Software developer
    • Give direction and motivate support teams (VGT) to deliver on overall goals and strategies and perform continuous improvement and changes within the scope of these applications
    • Monitor application service costs and plan budget and measure availability and performance
    • Develop and optimize of standards and procedures; define the technology and service roadmap
    • Represent the service from a technical perspective to connected Service Owner (e.g. raise awareness about new features and functionalities)
    • Identify and evaluate service risks and participate in mitigation and control activities
    • Ensure proper training for staff and managers to ensure that everyone performs adequately in their respective roles
    • Coordinate the identification, assessment, and communication of operational risks and report on change activities
    • Post-implementation reviews, especially in the case of failed or partially failed implementations

    Company Benefits

    • Flexible benefits - on top of your salary, they offer you a monthly budget via your benefits account, which can be used according to your preferences
    • The 13-th salary
    • Meal tickets
    • Relocation package
    • Language courses
    • Life events celebration
    • Growing number of vacation days - work-life balance is essential, therefore they offer you 1 more day of vacation for every 2 years you spend in the company
    • Home office - if you want to work a few days per month from home
    • Health and sport benefits - because your health is a priority
    • Various discounts to company's partners
    • Inspiring working conditions
    • Diversity and multicultural mindset.

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