Global Service Owner (Applications) with English

Perfect Candidate

• Bachelor’s degree in the related field, or equivalent work experience
• Several years of experience in IT service management, software engineering and/or solutions development or other related areas
• Several years of professional experiences in project management and leadership
• Broad knowledge of named applications types
• Profound knowledge in database structure and architecture
• Consulting capabilities to transform IT requirements into actionable measures
• Deep Service-specific technical knowledge, communication, coordination, and organizational skills
• Broad skills in the Software development environment
• Deep understanding of risk evaluation and impact in IT environments for change activities
• Profound experiences in leading people (virtual/local)
• Exceptional analytical capabilities, communication skills, and intercultural competence

Responsibilities

• Taken over global responsibility of Bosch Service Solutions established Applications (Ticketing-, E-Mail response management, optical character recognition services and furthermore)
• Definition of guidelines, establishing tools and processes for Software developer
• Give direction and motivate support teams (VGT) to deliver on overall goals and strategies and perform continuous improvement and changes within the scope of these applications
• Monitor application service costs and plan budget and measure availability and performance
• Develop and optimize of standards and procedures; define the technology and service roadmap
• Represent the service from a technical perspective to connected Service Owner (e.g. raise awareness about new features and functionalities)
• Identify and evaluate service risks and participate in mitigation and control activities
• Ensure proper training for staff and managers to ensure that everyone performs adequately in their respective roles
• Coordinate the identification, assessment, and communication of operational risks and report on change activities
• Post-implementation reviews, especially in the case of failed or partially failed implementations

Company Benefits

• Flexible benefits - on top of your salary, they offer you a monthly budget via your benefits account, which can be used according to your preferences
• The 13-th salary
• Meal tickets
• Relocation package
• Language courses
• Life events celebration
• Growing number of vacation days - work-life balance is essential, therefore they offer you 1 more day of vacation for every 2 years you spend in the company
• Home office - if you want to work a few days per month from home
• Health and sport benefits - because your health is a priority
• Various discounts to company's partners
• Inspiring working conditions
• Diversity and multicultural mindset.

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