Technical Assistant with French (Cluj-Napoca)

Angajator: SYKES
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 18.09.2020
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    Cerinte

    REQUIRED SKILLS AND EXPERIENCE:

    Proficiency in French
    Previous experience in Customer Service preferred
    Impeccable communication skills
    A calm, cool and level-headed attitude in every situation
    Excellent self-organizing skills
    A pro-active approach and willingness to work on own initiative
    Ability to work under pressure, in order to achieve deadlines and KPI’s
    Ability to adapt to a continuously changing environment and procedures
    Knowledge of Microsoft Office Pack (Word, Excel)YOUR DAILY TASKS:
    Respond efficiently and effectively to all customers’ enquiries within given timescales
    Develop and maintain a full technical knowledge of the client’s products and services
    Deal with all correspondence as requested/required
    Accurately log all calls and in line with procedures
    Responsibly maintain and update all job-related administrative forms
    Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

    Responsabilitati

    YOUR DAILY TASKS:

    Respond efficiently and effectively to all customers’ enquiries within given timescales
    Develop and maintain a full technical knowledge of the client’s products and services
    Deal with all correspondence as requested/required
    Accurately log all calls and in line with procedures
    Responsibly maintain and update all job-related administrative forms
    Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

    Alte informatii

    OUR BENEFITS PACKAGE:

    Paid professional technical training
    Monthly performance-based bonuses
    15 RON/day meal tickets
    Private medical insurance
    Various discounts for restaurants, travelling etc.
    A well-defined career path with many opportunities to grow in different directions
    Simply apply here or send us your CV!


    SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.