Customer Care Representative with French

Angajator: Wipro Digital Operations and Platforms
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 23.10.2020

    This role consists of assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company. 
    Key responsibilities include: 
    - Acting as a first point of contact for customer service via email and phone;
    - Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines; 
    - Answering technical questions related to medical equipments;
    - Completing the requests regarding the products replacements as per the client's needs;
    - Processing specific reports regarding the day-to-day activity;
    - Actively participating in process improvement initiatives. 

    What makes you special: 
    - Fluency in Italian,French and English;
    - Bachelor's Degree or Master's Degree;
    - At least 6 months of experience in Customer Care/ Support Service/Translations/Technical Assistance - whatever it is, we'll love it :)
    - Good communication skills (both written and verbal);
    - Computer literacy (MS Office, Internet, ticketing systems); 
    - Customer service oriented approach; 
    - Effective at problem solving (troubleshooting skills). 

    We like you, so we want you to be happy. Here's a glimpse of what's in it for you: 
    - Opportunity to work in a fast growing company and in a multinational environment; 
    - Opportunity to grow and build a successful career within the organization - we don't want you to feel stuck so we encouarage you to experiment inside Wipro rather than looking externally
    - Relocation assistance if needed; 
    - Access to a variety of benefits available through a flexible package that can be customized depending on each employee's needs; 
    - Personal and professional development through a variety of training programs (hard/soft skills). 

    If you're reading this, we should probably talk. We'd be thrilled to meet you in person. Apply now.